Bibiche Nyoi
Gatineau,QC
Summary
I am a dedicated professional with a diverse background in customer service, credit analysis, home and auto insurance and finance administration. My journey has progressed from assisting clients to risk analysis via financial document to audits and insurance policy management. My experience as an administrative technician in finance and a finance account clerk has taught me how to handle complex financial tasks with precision and care. Through my previous experiences, I have been able to acquire communication, organizational, independent, interpersonal, and analytical skills. I am enthusiastic about using my diverse experience to create value for a dynamic team and help the organization grow.
Overview
8
8
years of professional experience
Work History
Finance Clerk
National Art Gallery of Canada
01.2024 - Current
- Data entry in the accounting system (SAP)
- Document financial data, files and records for contracted vendors.
- Contribut to the success of audit procedures through diligent document review and preparation.
- Collaborate with colleagues to resolve any discrepancies in financial records or reports.
- Match invoices to purchase orders or contracts
- Process payments
- Reconciliation of accounts payable and tracking of former non-cash payments
- Reimbursement of travel expenses and employee expense accounts
- Knowledge of intermediate and advanced accounting principles and standards in the public administration sector
- Knowledge of the application of laws, standards and government policies (Act respecting the management of public finances, applicable taxes [GST, HST, TVQ, VAT])
- Advanced knowledge of financial information systems, MS Excel, MSWord, Microsoft Edge, Outlook, etc.
- Analysis of financial data to ensure the accuracy of invoiced amounts
- Preparation of journal entries for monthly reporting
- Maintained organized filing system for easy access to important financial documents.
- Facilitated smooth month-end closing processes by preparing necessary journal entries, account analyses, and supporting schedules.
Finance Administrator
Cegep Heritage College
01.2023 - 01.2024
- Completed clerical and data entry tasks to optimize financial procedures.
- Prepared and posted receipts and deposits to facilitate standard bookkeeping.
- Supported month-end close processes, ensuring accurate and timely submission of financial statements to stakeholders.
- Assisted in the preparation of tax filings, ensuring accurate reporting and adherence to government regulations.
- Preparation of bank mandates and follow-up
- Produced reports outlining latest financial information such as expenses, income and outstanding balances.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Monthly distribution of reports and expenses to all
- Established and checked coding procedures, monitored reports and updated internal files.
- Utilized financial software to prepare consolidated financial statements.
- Year-end audit and financial reporting
- Enter new budgets for the new fiscal year
- Maintain communication with MEQ (budgets), banks and the Department of Revenue
- Preparation of information and analysis of the file used for the preparation of monthly, quarterly and annual financial reports
- Managed a team of junior finance professionals, fostering a supportive environment that encouraged professional growth and development.
- Reconciled accounts and investigated variances.
Insurance Agent
Desjardins Insurance
11.2020 - 01.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Created detailed reports for management to track performance and sales.
- Educated clients on insurance policies and procedures.
- Finalized sales and collected necessary deposits.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Negotiated contracts and terms of sale with potential customers.
Customer Service Representative Team Lead
NTT Data
11.2021 - 08.2022
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Credit Analyst
Desjardins Bank
05.2019 - 11.2020
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Enhanced credit risk assessment by conducting thorough financial statement analysis and cash flow projections.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
- Improved overall portfolio quality, conducting regular reviews of existing accounts and recommending appropriate actions.
- Facilitated knowledge sharing across the organization by providing training sessions and workshops on credit risk management best practices.
- Conducted industry research to understand economic conditions impacting borrower ability to repay loans.
- Made decisions and recommendations about extending lines of credit.
- Achieved operational efficiency via continuous improvement initiatives focused on streamlining processes within the Credit Analysis department.
- Improved understanding of financial statements, which helped in assessing risk.
- Created credit policies, processes and procedures to maintain compliance with banking regulations.
Customer Service Representative
24/7 Intouch
08.2016 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized customer service software to manage interactions and track customer satisfaction.
Donation Attendant
Canadian Red Cross ( Fineline Solutions)
02.2016 - 07.2016
- Prepared tax receipts and accurately maintained log of received donations and donors.
- Enhanced donor experience by providing friendly and efficient service during donation dropoffs.
- Respectfully communicated with diverse population of volunteers and employees.
- Displayed excellent customer service when greeting customers and accepting donations.
Education
Bachelor of Arts - Economics And Business Management
University of Manitoba
Winnipeg, MB10.2020
Skills
- Bank Reconciliation
- Accounts Payable
- Invoice Processing
- Accounting Principles
- Financial Software Proficiency
- Microsoft Excel
- Data Entry
- Invoicing procedures
- Financial record keeping
- Monthly Reporting
- Data Analysis
- Skilled in SAP
- Financial Reporting
Languages
English
Native or Bilingual
French
Native or Bilingual
Other Than life Certificate
Home and Automobile insurance Certificate for Ontario
Timeline
Finance Clerk
National Art Gallery of Canada
01.2024 - Current
Finance Administrator
Cegep Heritage College
01.2023 - 01.2024
Customer Service Representative Team Lead
NTT Data
11.2021 - 08.2022
Insurance Agent
Desjardins Insurance
11.2020 - 01.2023
Credit Analyst
Desjardins Bank
05.2019 - 11.2020
Customer Service Representative
24/7 Intouch
08.2016 - 05.2019
Donation Attendant
Canadian Red Cross ( Fineline Solutions)
02.2016 - 07.2016
Bachelor of Arts - Economics And Business Management
University of Manitoba
Similar Profiles
Altina Larita SumterAltina Larita Sumter
Security Command Center Operator at National Gallery of ArtSecurity Command Center Operator at National Gallery of Art
Charles ManuelCharles Manuel
Security Ambassador at National Gallery of ArtSecurity Ambassador at National Gallery of Art
Barry WilliamsBarry Williams
Protection & Special Operation Officer at National Gallery of ArtProtection & Special Operation Officer at National Gallery of Art