Bibian Umolu
St. John's,NL
Summary
Customer-focused individual with a passion for delivering exceptional service using statistical tools and methodologies. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data Analyst
Roland Igbinoba Real Foundation for Housing & Urban Development
Ikeja, Lagos, Nigeria
01.2021 - 01.2022
- Collected, tracked and reviewed data to evaluate business and market trends.
- Translated raw data into meaningful information using statistical techniques.
- Created data visualizations and reports for management, showcasing findings and recommendations.
- Performed data entry, data cleaning, and data coding for analysis using R, SPSS and Python
- Collaborated with cross-functional teams to prioritize business and information needs.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed diverse projects for data capture, storage and forecast analysis.
- Worked with internal teams to understand business needs and changing strategies.
- Monitored performance and quality control plans to identify improvements in data systems.
- Developed custom data models and algorithms to apply to data sets, enhancing business operations.
Business Development Officer
FelamokHR for Paycom Nigeria
Ikeja, Lagos, Nigeria
10.2019 - 09.2020
- Maintaining a good working relationship with new and existing clients
- Identify sales leads and pitch goods or services
- Follow up new business opportunities and setting up meetings
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
- Providing management with feedback
- Facilitate training and development programs for the business development team.
- Developed and delivered progress reports, proposals, required documentation and presentations using Microsoft Office.
Administrative Assistant /Receptionist
chukwuma-machukwu ume, SAN & co
Wuse, FCT Abuja
01.2018 - 01.2019
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
- Compiled data from various sources into organized reports for review by management team.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated and maintained databases with current information.
- Responded to customer issues to provide immediate resolution and improve retention.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Developed, organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Assisted with special projects assigned by management when required.
- Performed data entry tasks into various computer systems accurately and promptly.
- Proofread content for typo-free emails and documentation.
- Conducted research on various topics as requested by management.
- Attended client meetings with attorneys to take notes on discussions and provide research assistance as needed.
Research Assistant
Department of Statistics, University of Ibadan
Ibadan, Oyo, Nigeria
01.2017 - 11.2017
- Produced comprehensive research questions and potential hypotheses.
- Assisted in the design and implementation of experimental protocols.
- Organized and analyzed qualitative and quantitative data using R, SPSS and STATA.
- Interpreted test results and determined need for retesting.
- Completed day-to-day duties accurately and efficiently.
Research assistance
International Institute of Tropical Agriculture
Ibadan, Oyo, Nigeria
03.2013 - 09.2015
- Supported data processing operations and provided survey research assistance.
- Assisted graduate students in collecting data from various plants in green houses
- Observing and tending to the plants in green houses
- Entered data into spreadsheet for data analysis purposes
- Assisted with analyzing data
- Sorting and packaging and recording specific seeds for research purposes
- Provided comprehensive research assistance and support when designing and executing experiments.
Education
Bachelor of Science - Statistics
University of Ibadan
Ibadan, Nigeria01-2018
Skills
- Proficiency in Microsoft Office (Word, Excel and Power Bi)
- Python programming
- Exploratory Data Analysis
- Business needs analysis
- Data collection management
- Database maintenance
- SPSS and R studio
- Data collection
- SQL databases
- Business intelligence tools
- Large dataset manipulation
Certification
Certified Project Manager
Timeline
Data Analyst
Roland Igbinoba Real Foundation for Housing & Urban Development
01.2021 - 01.2022
Business Development Officer
FelamokHR for Paycom Nigeria
10.2019 - 09.2020
Administrative Assistant /Receptionist
chukwuma-machukwu ume, SAN & co
01.2018 - 01.2019
Research Assistant
Department of Statistics, University of Ibadan
01.2017 - 11.2017
Research assistance
International Institute of Tropical Agriculture
03.2013 - 09.2015
Bachelor of Science - Statistics
University of Ibadan