BIBIAN AINOMUGISHA
TORONTO,CANADA
Summary
Dedicated Hostel support worker assisting people who live in housing or hostels who face challenges including poverty, mental health, addictions, abuse and social isolation to undertake everyday tasks and support their well being.
Overview
2
2
years of professional experience
1
1
Certification
Work History
HOSTEL SUPPORT WORKER
Ridge staffing (@Fred Victor 1A Strachan Ave) Toronto Ontario
- Recorded clients' notes intake forms and discharge plans in accordance with Toronto Shelter Standards and Fred Victors policies
- Supported residents with daily needs such as informal counseling, core case management services and medication documentation
- Performed administrative tasks such as answering the phone, processing clients' intake, discharges and tracking statistical information
- Undertook 20 minutes interval facility, bedroom, and washroom checks during 8 hr shifts for safety
- Routine room, bed and common area checks for cleanliness, safety and behavioral circumstances to ensure safe environments for all
- Performed hourly room checks and building rounds to ensure presence and wellness of clients.
HOSTEL SUPPORT WORKER
Red Door family shelter [189B Booth Avenue]
- Conducted emergency intakes and assisted new clients to settle in
- Provided support, feedback, behavioral management, and crisis Intervation to clients on issues of daily living relating to precipitating issues
- Conducted daily room checks and cleanliness
- Entered notes regarding case progress as required
- Enforce house rules, performed weekly room checks and ensured prohibited items are not brought into the shelter
- Maintained supplies in the linen cupboard for distribution to residents as required, coordinated with the reception clerk for replenishment
- Conducted weekly house meetings to identify issues or concerns among residents and to assign weekly tasks to residents.
CHRISTIE REFUGEE WELCOME CENTRE
09.2023
- Assisting resident families with their daily needs
- Making safety rounds to check the residents safety and presence
- Documenting all checks at the end of every shift
- Attending walk-ins and doing intakes
- Assisting in receiving deliveries and storage
- Assisting in preparation of meals and drinks for residents and serving them
- Performed administrative tasks like answering the phone
- Carrying out bed checks of all clients and ensuring that all newly born babies and mothers are well taken care of
- Reporting any incidents on every shift and keeping the rest of the staff updated in the log book.
HOSTEL SUPPORT WORKER
Prokare staffing [Good Shepherd ministries homeless shelter]
11.2022
- Helping clients navigate OW issues
- Support clients with daily needs
- Assisted with development of daily living, communication and social skills in vulnerable individuals
- Assisted clients with establishing short -term goals to live successfully in community
- Assisting with second harvest food sorting, packing and distribution to community members
DIRECT SUPPORT WORKER
Alternative care (Orukinga Refugee camp)
08.2018 - 01.2021
- Supported new residents to settle in
- Tracked and reported residents progress thought the transition based on observation and conversation
- Assisted to give formal counseling services to residents to achieve stable mental health
- Supported individuals with high needs and aggressive behaviour with sometimes harm reduction strategies
- Supported residents to identify and work towards achieving their personal development
- Developed strong and trusting rapport with residents to facilitate smooth, quality care
- Assisted in the residents' transitions from homelessness to resettlement.
Education
Degree in Business studies -
Makerere University School of public Health
Degree in Business studies -
Makerer University uganda
Diploma in Social Work and social Administration -
Nsambya Institute of Social Sciences-Uganda
Skills
- Conflict resolution and problem solving
- Client relations and Needs Assessments
- Excellent Verbal and written communication
- Life skills and counseling
- Teamwork and collaboration
- Computer Skills (MS word, Excel, Outlook, Power point)
- Strong work Ethics
- Emotional Awareness
Certification
- Alpha Career Collage ; Hostel support worker and certificate- Certified
- Accessibility for Ontarians with disability Act-Certified
- Naloxone training -Certified
- Toronto Hostel training Centre 2022
- Toronto Shelter Standards and management -Certified
- Public Services Health and Safety Association -PSHSA.ca 2023
- Workplace Hazardous Management Information System-certified
- Life Savers 101 2023 Certified
- Standard First Aid,CPR/AED level C -Certified
- Non-violent Crisis Intervention CPI June 2023 - Certified
- SMIS TrainedFood handler [Daily Bread] certified.
- IPAC or Infection Prevention And Control
- CPI-or Non Violence Intervention [ IMPACT LIFE HOME CARE] certified
Languages
English
Professional Working
Timeline
CHRISTIE REFUGEE WELCOME CENTRE
09.2023
HOSTEL SUPPORT WORKER
Prokare staffing [Good Shepherd ministries homeless shelter]
11.2022
DIRECT SUPPORT WORKER
Alternative care (Orukinga Refugee camp)
08.2018 - 01.2021
HOSTEL SUPPORT WORKER
Ridge staffing (@Fred Victor 1A Strachan Ave) Toronto Ontario
HOSTEL SUPPORT WORKER
Red Door family shelter [189B Booth Avenue]
Degree in Business studies -
Makerere University School of public Health
Degree in Business studies -
Makerer University uganda
Diploma in Social Work and social Administration -
Nsambya Institute of Social Sciences-Uganda