Bibi Harding
Lindsay,ON
Summary
Passionate teaching professional with successful classroom experience. Strong record of implementing creative and engaging learning activities that motivate students to reach their highest potential. Proven track record of helping students excel academically and developing positive relationships with parents and colleagues. Committed to creating a safe and inspiring learning environment for all students. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
HOMEROOM TEACHER
Rowntree Montessori Schools
Brampton , ON
2021.11 - 2023.06
- Facilitated small group instruction sessions tailored to meet the diverse needs of all learners
- Monitored student behavior during recess periods to ensure safety of all participants
- Assisted with extracurricular activities including clubs, sports teams, field trips
- Encouraged critical thinking skills through interactive discussions and hands-on activities
- Cultivated an inclusive learning environment where each student felt respected, valued, and supported
- Created individualized lesson plans based on state standards, district objectives, and student needs
- Organized and conducted student-centered activities to foster a positive learning environment
- Promoted a safe learning atmosphere by modeling appropriate behavior expectations for students
- Incorporated technology into the classroom to enhance instruction and engage students in the learning process
- Used positive reinforcement tactics such as verbal praise or rewards systems when necessary
- Managed student behavioral issues to optimize classroom learning environment
- Developed comprehensive course syllabi detailing policies and class schedules
- Collected and documented student feedback to make adjustments to instruction
- Assigned work, correcting and marking projects and tests completed by students.
Customer Service Representative
KWE Canada
Mississauga
2021.02 - 2021.10
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected deposits or payments and arranged for billing.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Education
CERTIFICATION IN TEACHING -
Cyril Potter College of Education
08.2002
Skills
- Conflict Resolution
- Collaborative Problem Solving
- Adaptability
- Critical Thinking
- Educational Technology
- Organizational Skills
- Classroom Management
- Lesson Planning
- Instructional Strategies
- Time Management
- Curriculum Development
- Classroom Instruction
- Product Knowledge
- Data Collection
- Data Entry
- Quality Control
- Order Processing
- Customer Service
- Clerical Support
- Shipping and Logistics
References
- JENNIFER BALDASSARRE, Principal, Rowntree Montessori Schools, (647) 448-6526, jbaldassarre@rowntreemontessori.com
- MEGHAN NOSEWORTHY, Head Of The Department, Rowntree Montessori Schools, (519) 215-8561, mnoseworthy@rowntreemontessori.com
- SONALI ABEY, Learning Leader, Rowntree Montessori Schools, (905) 782-9804, sabey@rowntreemontessori.com
- ASHIMA NAZAMODEEN, Process Improvement Manager, KWE Canada, (647) 710-2858, Ashima.Nazamodeen@kwe.com
Timeline
HOMEROOM TEACHER
Rowntree Montessori Schools
2021.11 - 2023.06
Customer Service Representative
KWE Canada
2021.02 - 2021.10
CERTIFICATION IN TEACHING -
Cyril Potter College of Education
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