Bibi Espinoza

Processed customer orders and handled cash, credit, and mobile payments efficiently.

Maintained accurate cash drawers and performed end-of-shift reconciliations.

Assisted bartenders with stocking supplies and keeping the bar area clean.

Provided excellent customer service in a fast-paced environment.

Delivered food orders promptly and accurately to guests.

Assisted servers by ensuring tables had necessary condiments and utensils.

Communicated with kitchen staff to confirm order accuracy and special requests.

Maintained cleanliness and organization in the dining area.

• Exceeded performance metrics related to call time, quality, and customer satisfaction.
• Listened to feedback from call manager and implemented changes in future calls.
• Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.