Bibi BUKASA
Edmonton,Canada
Summary
Finance professional with a proven track record in maintaining precise financial records and ensuring compliance with accounting standards. Recognized for fostering collaborative environments and consistently achieving timely results. Reliable team player with strong analytical skills and adaptability to evolving financial requirements. Natural asset in navigating smoothly in diverse situations, enjoying interacting with clients, and thriving in collaborative team environments.
Overview
17
17
years of professional experience
Work History
Collaboratrice Comptable
ComptaSanté
06.2021 - 08.2023
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Provided journal entries and performed accounting on accrual basis.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Learned and adapted quickly to new technology and software applications.
- Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
Comptable junior ICO (Intercompagny)
Eurofins
01.2021 - 04.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Gestionnaire Administration Des Ventes
Endel/Engie
02.2018 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Cabinet d'Expertise Comptable
CBP-Expertise pour les Artisans Boulangers
03.2017 - 01.2018
- Handled day-to-day accounting processes to drive financial accuracy.
- Provided journal entries and performed accounting on accrual basis.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Used accounting software to issue tax returns and prepare consolidated reports.
Conseillère clientèle
La Nantaise des Eaux
11.2016 - 02.2017
- Documented customer interactions in internal database to maintain complete customer service history.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Contributed to a positive work environment through active participation in team meetings and discussions aimed at improving processes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Resolved complex problems for customers using effective troubleshooting techniques combined with extensive product knowledge.
- Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Conseillère clientèle
MFPS (Mutuelle Fonction Publique)
05.2015 - 10.2016
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Increased efficiency and team productivity by promoting operational best practices.
- Participated in interactive training programs to expand knowledge of company products and policies.
- Fostered strong relationships with clients by actively engaging them in conversation and genuinely understanding their preferences.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Conseillère clientèle
ETS Monétique (groupe Crédit Mutuel et C.I.C)
10.2010 - 04.2015
- Documented customer interactions in internal database to maintain complete customer service history.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Facilitated smooth transactions for customers by accurately processing orders and payments.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Utilized feedback from clients to identify areas of improvement within the company''s offerings or processes leading to enhanced customer-centric operations.
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Investigated and resolved customer inquiries and complaints quickly.
Conseillère clientèle
ERDF
01.2009 - 09.2010
- Documented customer interactions in internal database to maintain complete customer service history.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Supported sales efforts by providing accurate information about products or services that matched customer needs.
- Facilitated smooth transactions for customers by accurately processing orders and payments.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Conseillère clientèle
EDF/GDF
03.2006 - 01.2009
- Documented customer interactions in internal database to maintain complete customer service history.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
Education
Bachelor of Arts - COMPTABLE GESTIONNAIRE
CGP
FRANCE01.2017
GED -
AFPA
FRANCE01.2006
Bachelor of Arts - ACTION ET GESTION DES ENTREPRISES
IFOCOP
FRANCE01.2002
High School Diploma -
LYCEE MAURIS ELIOT
FRANCE01.1998
Skills
- MS office
- Ged expert
- Comptabilité expert
- SAP
ACD Groupe
Sidetrade
- Account reconciliation
- Year-end closing
- Financial statement preparation
- Bank reconciliation
- Accounts payable and receivable
Microsoft Dynamics AX12
Languages
French
Native or Bilingual
English
Professional Working
Spanish
Elementary
Interests
- Learning new cooking techniques and expanding my culinary skills
- I like trying new recipes and food trends
- Adventure Travel
- Team Sports
- Dancing
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Collaboratrice Comptable
ComptaSanté
06.2021 - 08.2023
Comptable junior ICO (Intercompagny)
Eurofins
01.2021 - 04.2021
Gestionnaire Administration Des Ventes
Endel/Engie
02.2018 - 01.2021
Cabinet d'Expertise Comptable
CBP-Expertise pour les Artisans Boulangers
03.2017 - 01.2018
Conseillère clientèle
La Nantaise des Eaux
11.2016 - 02.2017
Conseillère clientèle
MFPS (Mutuelle Fonction Publique)
05.2015 - 10.2016
Conseillère clientèle
ETS Monétique (groupe Crédit Mutuel et C.I.C)
10.2010 - 04.2015
Conseillère clientèle
ERDF
01.2009 - 09.2010
Conseillère clientèle
EDF/GDF
03.2006 - 01.2009
Bachelor of Arts - COMPTABLE GESTIONNAIRE
CGP
GED -
AFPA
Bachelor of Arts - ACTION ET GESTION DES ENTREPRISES
IFOCOP
High School Diploma -
LYCEE MAURIS ELIOT
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