Bibi Babu Thomas
Cambridge,ON
Summary
To work for a well-reputed organization, learning different management related practices of it and give my best to it. To make a way where I can apply my acquired skills and contribute to the growth of the organization, and grow parallel with it.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Szechuan Express
Northyork
09.2022 - 07.2024
- 1. Customer Interaction & Order Management: Handled inquiries and processed accurate orders, accommodating special requests.
- 2. Problem Resolution & Feedback: Addressed complaints effectively and gathered feedback to improve service quality.
- 3. Sales Support & Product Knowledge: Promoted daily specials and provided detailed menu information to enhance customer experience.
- 4. Team Collaboration & Training: Worked with staff for efficient service and assisted in onboarding new employees.
Recruitment Consultant
Adler Talent Solution
Ahmedabad, India
- 1. Candidate Sourcing: Found and screened candidates to match client needs.
- 2. Client Relationships: Built strong connections with clients to understand their hiring requirements.
- 3. Interview Coordination: Set up interviews and communicated between candidates and clients.
- 4. Market Insights: Researched job market trends to help improve recruitment strategies.
Kitchen help, Server, Cashier
Nilgiris Restaurant
Markham
- 1. Kitchen Help: Assisted with food preparation and maintained a clean kitchen environment.
- 2. Serving: Provided excellent customer service by taking orders and serving food promptly.
- 3. Cashier Duties: Handled cash transactions and processed payments accurately.
- 4. Team Support: Collaborated with staff to ensure smooth restaurant operations.
Production & Packaging Associate
Estee Lauder Factory
Markham
- 1. Production Support: Assisted in the manufacturing process to ensure timely production of products.
- 2. Packaging: Packaged products accurately, maintaining quality standards.
- 3. Quality Control: Conducted inspections to ensure products met quality specifications.
- 4. Team Collaboration: Worked with team members to optimize workflow and improve efficiency.
Assistant Team Lead
Dollarama
Orleans, Ottawa
- 1. Supervised Staff: Supported team leadership and motivation.
- 2. Customer Service: Addressed inquiries and complaints.
- 3. Managed Inventory: Organized stock and merchandise.
- 4. Boosted Sales: Assisted with promotions.
- 5. Trained New Staff: Onboarded new employees.
- 6. Daily Operations: Handled cash and maintained store cleanliness.
- 7. Resolved Issues: Tackled operational challenges.
- 8. Feedback: Reported on sales and team performance.
Education
Global Business Management -
Georgian At ILAC College
TorontoIMBA -
Christ Institute of Management
Rajkot, Gujarat, IndiaMBA -
Christ Institute of Management
Rajkot, Gujarat, IndiaCertificate Course in Tourism Management -
Christ Institute of Management
Rajkot, Gujarat, IndiaSkills
- Microsoft Office
- Excel
- PowerPoint
- Teamwork
- Collaboration
- Multitasking
- Organization
- Customer service
- Team collaboration
- Order management
- Candidate sourcing
- Quality control
- Relationship building
- Interview coordination
Accomplishments
- International Conference, 2015, Cultural committee
- International Conference, 2016, Reception and Hospitality Committee
Disclaimer
I hereby declare that the above information is true as per my knowledge.
Languages
- English
- Malayalam
- Tamil
- Hindi
- Gujarati
Personal Information
Available: Fulltime
Timeline
Customer Service Representative
Szechuan Express
09.2022 - 07.2024
Recruitment Consultant
Adler Talent Solution
Kitchen help, Server, Cashier
Nilgiris Restaurant
Production & Packaging Associate
Estee Lauder Factory
Assistant Team Lead
Dollarama
Global Business Management -
Georgian At ILAC College
IMBA -
Christ Institute of Management
MBA -
Christ Institute of Management
Certificate Course in Tourism Management -
Christ Institute of Management