BIBEK UPADHYAYA
Langley,Canada
Summary
Result-oriented, dedicated, organized, and hardworking retail worker with over 10 years of experience working in a retail environment. Efficient and responsive team player with excellent multitasking skills and the ability to support multiple departments.
I am also passionate about building high-performance teams and developing talents, ensuring alignment with organizational goals while fostering a culture of innovation and continuous improvement.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Walmart Canada
08.2022 - Current
- To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales
- Serves Customers as an ambassador for their store by greeting customers, seeking their feedback and ensuring customer needs, complaints, and issues are resolved within Company guidelines to create a positive shopping experience
- Leads Associates by conducting regular store meetings and communicating operational direction and initiatives with a focus on the OMNI and the Total Store
- Drives engagement, recognizes and rewards accomplishments and provides opportunities for professional growth
- Develops all associates and identifies high-potential associates, providing training and development to increase capability
- Demonstrates Company values by holding Associates accountable through timely, honest, specific and respectful performance feedback and corrective and disciplinary action
- Builds and manages relationships with supporting functions within the store and district ( District HR Managers, etc.)
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
Assistant Manager
Walmart Canada
2023.04 - 2024.07
- Completed Renovation of Walmart store within allocated deadline.
- Planning and documenting project tasks. Ensuring deliverables are delivered on-time.
- Handles administrative tasks for the project and team members to keep the project running smoothly
- ordering equipment and supplies, managing deadlines and workflow, and scheduling meetings and appointments
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Area Manager
KFC (BLCO Enterprises)
07.2021 - 07.2022
- Manage the Store Managers within the designated region, including interviewing, hiring, coordinating training, employee motivation, employee performance management, corrective counselling and recommending transfers, promotions, or terminations
- Provide direction, support, and guidance to the Store Managers on a daily and/or task specific basis
- Review the Process Improvement Forms completed by the Store Managers as necessary and provide input and direction in addressing the causes and identifying solutions surfaced on the form
- Provide input into the topics of training for the weekly meeting
- Closely manages key performance measures (profitability, customer service, synergies/relationships) for each region and by customer
- Maintains regular communication with each business unit operating within the region to maintain alignment in physical operations and KPIs
Restaurant General Manager
KFC (Soul Restaurants Canada Inc)
11.2019 - 06.2021
- Manage and co-ordinate activities of restaurant staff
- Set staff work schedules and monitor staff performance
- Resolve customer complaints and ensure health and safety regulations are followed
- Recruit staff and oversee staff training
- Prepares and interprets financial and operational reports, analyzes data, and develops solutions to ensure operating goals are achieved
- Achieves controllable profit goals by monitoring controls and taking corrective action to achieve the desired result
- Conducts weekly meetings with the Management team
- Sets and achieves profit and loss targets
- Develops and coaches' hourly employees on brand standards, internal policies and procedures, and other guest-focused programs/activities to meet or exceed guest service standards
E-Commerce Associate
Walmart Canada
05.2019 - 01.2020
- Acts as a role model demonstrating the importance of high-quality standards, accuracy and adhering to strict safety and food hygiene standards necessary for customer satisfaction
- Assisted in the pick and load process as required by business needs through efficiently picking and assembling orders from various temperature areas with great care and quality in mind to achieve 'On Time' delivery to customers
- Executed and monitored asset protection and safety controls; maintains quality assurance standards; oversees safety and operational reviews while ensuring compliance with Walmart policies and procedures
- Established safety, security, sales, financial and record-keeping procedures and practices
- Responds to compliance issues, including shrink control
Assistant Manager
KFC (Soul Restaurants Canada Inc.)
03.2017 - 11.2019
- Supervise and Co-ordinate activities of staff who prepare and portion food
- Establish Work Schedule and establish a method to meet the work schedule
- Estimate and order ingredients and Supplies
- Ensure Food Quality and Food Service
- Maintain Records of Stock, Sales, and Wastage
- Train Staff on Work Duties, Supervise and motivate them
- Marketing Promotions are properly Executing
- Guest Satisfaction and people are No.1 Priority
- Served as the lead assistant to the Restaurant General Manager (RGM) and provided additional management by the coverage of operating hours and direct supervision of operations in an individual restaurant
Restaurant Manager
Dunkin' Donuts (Jubilant Food Works Ltd.)
08.2014 - 02.2017
- Managed the outlet & profit maximization by following policies & guidelines of the company
- Lead a team of up to 30 executives depending on the volume of sales
- Performed Audit and Control for all operational aspects (Food & Beverage, Hygiene, Control, Cash Audit, Stock Audit, etc.) of the outlet
- Controlling day-to-day operations by scheduling labour, ordering food & supplies & developing restaurant team
- Ensured statutory compliances by maintaining registers and licenses
- Controlling P&L by following cash/control security procedures, maintaining inventory, reviewing financial reports, and taking appropriate actions
- Ensured maintenance of equipment, facility, & grounds through the use of a Preventive Maintenance Plan based on company standards
- Ensured complete & timely execution of corporate and local marketing programs
- Ensured a safe working and customer experience environment by facilitating safe work behaviors of the team
Assistant Restaurant Manager
Pizza Hut (Devyani International Ltd.)
04.2013 - 03.2014
- Served as the lead assistant to the Restaurant General Manager (RGM) and provided additional management by the coverage of operating hours and direct supervision of operations in an individual restaurant
- Assisted in management of day-to-day operations by managing labor, counting inventory and supplies, and developing the restaurant team
- Analyzed sales, labor, inventory and controllable on a continual basis, and took corrective action to meet or achieve daily or weekly margin and sales growth targets
- Ensured that facility and equipment are maintained to company standards on a day-to-day basis
- Supervised others efficiently and coordinated their work
- Ensured health and safety compliances, and company safety and security policies are met
- Assisted in Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Assisted Restaurant General Manager in recruiting, interviewing, and hiring team members; conducted performance appraisals, takes disciplinary action
Shift Manager
Pizza Hut
09.2010 - 03.2013
- Managed revenue period and provided additional management by the coverage of operating hours and direct supervision of operations in an individual shift
- Conducted briefings, shared targets & updates with team members
- Assisted in management of day-to-day operations by managing labor, counting inventory and supplies, and developing the restaurant team
- Ensured that facility and equipment are maintained to company standards on a day-to-day basis
- Supervised others efficiently and coordinated their work
- Assisted in management of day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team
Crew Member
Pizza Hut
10.2008 - 08.2010
- Performed all activities relating to Customer Service by providing efficient & quick service and quality products to customers
- Ensured the best customer experience as global Pizza Hut standards
- Made sure that the store is clean and neat in every aspect, including toilets, dishes, pastry cabinets and all other equipment needing attention
- Underwent 30 days Training plan and completed the same as per the calendar
- Served in Front of the House (FOH)/Back of the House (BOH), took & prepared for orders within the stipulated time
Education
Certification in Project Management - Project launch, Project Planning, Project Execution and Project practicum with Multiple Project
PowerED by Athabasca University
Canada08.2024
Bachelor of Business Administration -
Sam Higginbottom Institute of Agriculture, Technology and Sciences
Allahabad, India12.2013
Higer Secondary -
Hari Khetan Multiple Campus
Birgunj, Nepal08.2008
Skills
- Effective communication
- Organizational Skills
- Ability to Manage Deadlines
- Commitment
- Leadership
- Teamwork
- Problem Solving
- Time Management
- Diplomacy
- Proficiency in IT
- Business acumen
- Interest
- Financial forecasting
- Risk Management
- Proficiency with Microsoft Office Suite
Certification
- Stress & Time Management training program with Dunkin Donut.
- People Management and Safety at Work training program with Dunkin Donut.
- Work Orientation training program with Dunkin Donut.
- Leading a Restaurant training program with Pizza Hut.
- Leading a Shift training program with Pizza Hut.
Awards
- Awarded Best Guest Service Store by Dunkin Donut India.
- Recognized as Low Attrition Store by Dunkin Donut India.
- Member of CHAMPS Challenge Team conducted by Yum! International.
- Rated Gold 3 times under CHAMPS Excellence Review conducted by Yum! India.
- Awarded Excellence 6 times under CHAMPS Excellence Review conducted by Yum! India.
- Awarded 6 times Champion of the Month.
- Awarded 2 times Best Shift Manager in North Region in Pizza Hut Delivery.
Timeline
Assistant Manager
Walmart Canada
2023.04 - 2024.07
Assistant Manager
Walmart Canada
08.2022 - Current
Area Manager
KFC (BLCO Enterprises)
07.2021 - 07.2022
Restaurant General Manager
KFC (Soul Restaurants Canada Inc)
11.2019 - 06.2021
E-Commerce Associate
Walmart Canada
05.2019 - 01.2020
Assistant Manager
KFC (Soul Restaurants Canada Inc.)
03.2017 - 11.2019
Restaurant Manager
Dunkin' Donuts (Jubilant Food Works Ltd.)
08.2014 - 02.2017
Assistant Restaurant Manager
Pizza Hut (Devyani International Ltd.)
04.2013 - 03.2014
Shift Manager
Pizza Hut
09.2010 - 03.2013
Crew Member
Pizza Hut
10.2008 - 08.2010
- Stress & Time Management training program with Dunkin Donut.
- People Management and Safety at Work training program with Dunkin Donut.
- Work Orientation training program with Dunkin Donut.
- Leading a Restaurant training program with Pizza Hut.
- Leading a Shift training program with Pizza Hut.
Certification in Project Management - Project launch, Project Planning, Project Execution and Project practicum with Multiple Project
PowerED by Athabasca University
Bachelor of Business Administration -
Sam Higginbottom Institute of Agriculture, Technology and Sciences
Higer Secondary -
Hari Khetan Multiple Campus
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