Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Bibek Poudel Karki

Toronto,Ontario

Summary

IT professional with a focus on Networking, Cloud Computing, and Security. Skilled in programming and a strong communicator. Specializes in Azure and AWS. Exceptional at customer service and time management. Tech-savvy Web Developer with expertise in SEO, marketing, and social media. Also, Innovative in marketing plans and web development.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Crew Trainer

McDonald's
10.2022 - Current
  • Trained and mentored more than 15 new personnel hired to fulfill various roles.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 17%.

Website Developer

URJALAB
  • Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
  • Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
  • Provided security maintenance and patching on website interface to maintain viability.
  • Optimized web applications for speed, scalability and security.
  • Developed user-friendly web forms with validation and error handling.
  • Developed more than 40 websites using Wordpress.

HELP DESK ANALYST AND SUPPORT

Cosmic Computing Solutions
  • Logged support tickets and closed when issues were resolved.
  • Desktop and laptop hardware troubleshooting and assembling.
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Building custom PC according to client specifications.
  • Provided customer support and technical support to 15 average customers daily.

Junior Digital Marketing Officer

WEBPAGE NEPAL
  • Planned and executed web, SEO, database marketing and social media advertising campaigns.
  • Increased brand awareness through creation and management of social media channels, boosting social media engagement by 53%
  • Directed traffic growth strategies, SEO, content distribution, email marketing and trackbacks.
  • Utilized Google Analytics to set up, monitor and analyze content success and identify opportunities for content improvement.

Education

Post-Degree Certificate - Cyber Security

Sault College of Applied Arts And Technology
Toronto, ON
06.2024

Bachelor of Science - Information Technology

Informatics College
Pokhara Nepal
01.2019

Skills

  • Site Layout
  • Website Maintenance and Optimization
  • Technical Support
  • CMS Platforms
  • Cisco Wireless Routers and Switches
  • Social Media Management
  • SEO Techniques
  • Project Management
  • System Administration
  • Operational Support
  • Microsoft Applications
  • Network Hardware and Software Maintenance

Certification

  • IT Support Technical Skills Helpdesk, 12/01/21
  • Security Awareness Training, 2023
  • AZ-900: Microsoft Azure Fundamentals Exam Prep 2023 - In Progress
  • Prepare for the CompTIA Network+ (N10-008) Exam - In Progress

Languages

English
Professional Working
Nepali
Native or Bilingual

Timeline

Crew Trainer

McDonald's
10.2022 - Current

Website Developer

URJALAB

HELP DESK ANALYST AND SUPPORT

Cosmic Computing Solutions

Junior Digital Marketing Officer

WEBPAGE NEPAL

Post-Degree Certificate - Cyber Security

Sault College of Applied Arts And Technology

Bachelor of Science - Information Technology

Informatics College

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Bibek Poudel Karki