BIBASH SHAHI
charlottetown,pe
Summary
Proven Customer Service Representative at Wendy’s, adept in critical thinking and effective communication, significantly enhanced customer loyalty through empathetic resolution of complaints. Collaborated seamlessly with The Everest Hotel team, demonstrating exceptional teamwork and time management skills. Achieved high service delivery standards, focusing on impactful customer satisfaction and operational excellence.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Wendy’s
09.2023 - Current
- Quick thinking to resolve customer issues and operational challenges
- Exceptional service delivery, order accuracy, and customer satisfaction focus
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Housekeeper
The Everest Hotel
01.2023 - 08.2023
- Company Overview: Provide a positive customer experience with fair, and friendly service
- Provide a positive customer experience with fair, and friendly service
- Provide a positive customer experience with fair, and friendly service
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Hotel and Restaurant Operations Management -
Holland College
Charlottetown, PE12.2026
Skills
- Effective Communication
- Teamwork
- Time Management
- Critical Thinking
- Active Listening
- Customer Service
- Problem-solving abilities
References
Kaylee Jadis, General Manager, Wendy's Phone: +1 (902) 894-4654, Email: wendys6730@dpmrestaurants.com Relationship: Shift supervisor at wendy's.
Languages
English
Professional Working
Accomplishments
- Successfully earned the Food and Beverage certificate by accurately and efficiently completing the hospitality course.
Timeline
Customer Service Representative
Wendy’s
09.2023 - Current
Housekeeper
The Everest Hotel
01.2023 - 08.2023
Hotel and Restaurant Operations Management -
Holland College
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