Bianney Robledo Delgadillo
Fresno
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Nail Technician
Nail Tech
Sales Associate
Centenario Jewelers
04.2022 - 06.2025
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Engaged with guests to understand and anticipate customer service needs.
- Tagged new merchandise for sale and updated signs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Production/ Quality Control
Pacific Grains & Foods
01.2021 - 03.2022
- Production, working with ingredients
- Quality control, verify that the product is in good conditions to be sent out to the customer
- Adjusted settings on computer-controlled machines as needed for production quality control purposes.
- Implemented process control systems to monitor product quality throughout the production cycle.
- Increased overall production efficiency through continuous monitoring, evaluation, and optimization of quality control systems.
Restaurant Clerk/ Cashier
El Súper
02.2020 - 09.2020
- Monitored dining areas for optimal seating arrangements and cleanliness standards.
- Maintained a clean work environment by adhering to all safety protocols, sanitizing surfaces, and disposing of trash properly.
- Processed orders efficiently while multitasking between multiple customers simultaneously.
- Performed basic administrative tasks such as restocking supplies, ordering products from vendors, maintaining records of stock levels and deliveries.
- Provided excellent customer service by promptly and accurately taking orders, answering questions, and addressing complaints.
Education
High School Diploma -
Roosevelt High School
Fresno, CA06.2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Listening skills
- Multi-tasking strength
- Flexible schedule
- Problem-solving skills
- Sanitation procedures
- Team collaboration
- Active listening
- Team development
LANGUAGES
English
Spanish
Bilingual
Timeline
Sales Associate
Centenario Jewelers
04.2022 - 06.2025
Production/ Quality Control
Pacific Grains & Foods
01.2021 - 03.2022
Restaurant Clerk/ Cashier
El Súper
02.2020 - 09.2020
Nail Technician
Nail Tech
High School Diploma -
Roosevelt High School
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