Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Bianey Munoz

Jurupa Valley

Summary

Dynamic leader with extensive experience at Walgreens Boots Alliance, excelling in team management and conflict resolution. Proven track record in staff development and training, enhancing team performance and customer satisfaction. Skilled in policy development and complex problem-solving, driving operational efficiency and fostering a positive work environment.

Energetic and attentive supervisor, focused on delivering consistent performance by monitoring, training and motivating employees. Successful at mentoring less experienced supervisors and always ready to use proven knowledge and skills to back up team members. Always ready to pitch in and help employees complete daily workloads. Offers strong record of accomplishment in achieving consistent results.

Overview

4
4
years of professional experience

Work History

Lead Supervisor

Studio 1
09.2024 - Current
  • Photographed high-quality images for various print and digital projects.
  • Took photos from different angles and perspectives to capture perfect images.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Offered image proofs to help clients choose best photos from shoot.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Shot photographs in controlled lab, field, and remote environments.
  • Monitored trends in photography to stay current in industry.
  • Managed team of photographers for special projects.
  • Trained new photographers in use of camera equipment and editing software.

Lead Supervisor

Walgreens Boots Alliance
10.2023 - 08.2024
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Trained personnel to develop new team leads for cosmetic, photo, pharmacy, and sales floor department needs.
  • Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Shift Leader

IHOP
01.2021 - 12.2023
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed cash and credit card transactions accurately using POS software.

Education

High School Diploma -

Patriot High School
Jurupa Valley, CA
06-2016

Skills

  • Team management
  • Motivational techniques
  • Conflict resolution
  • Staff development
  • Training and mentoring
  • Goal oriented
  • Schedule development
  • Verbal and written communication
  • Complex Problem-solving
  • Payroll processing
  • Policy and procedure development
  • Customer service

Accomplishments

  • Supervised team of 15-20 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 3 in the development of creating impressive displays.

Languages

Spanish
Native or Bilingual

Timeline

Lead Supervisor

Studio 1
09.2024 - Current

Lead Supervisor

Walgreens Boots Alliance
10.2023 - 08.2024

Shift Leader

IHOP
01.2021 - 12.2023

High School Diploma -

Patriot High School

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Bianey Munoz