BIANCA ZAINESCU
Coquitlam
Summary
Professional and travel enthusiast, with a proven track record of providing excellent customer service across diverse industries. My ability to fluently communicate in multiple languages allows me to effectively connect with customers from various backgrounds, understanding their unique needs and delivering personalized experiences.
As a travel enthusiast, I have gained a deep appreciation for different cultures and perspectives. This, combined with my strong interpersonal skills, enables me to quickly establish rapport with customers and colleagues alike. I thrive in diverse environments and adapt easily to new situations, creating a positive and collaborative work atmosphere.
Reliability and dependability are fundamental values that guide my work ethic. I consistently meet deadlines, handle high-pressure situations with composure, and proactively solve problems. My dedication to delivering exceptional results sets me apart as a professional who can be counted on to consistently exceed expectations.
Overview
12
12
years of professional experience
Work History
International Travel Counselor
CWT
04.2014 - 02.2023
- Experienced Travel Specialist with a proven track record of researching and creating the most direct and cost-effective business travel itineraries for complex accounts such as Oracle, Visa, and G&E. Resolved problems and escalations, including non-standard and multi-destination trips, ticket exchanges, and complex fares.
- Maintained accessible online resources to ensure compliance with customers' travel policies and provided explanations of security issues and protocols for travelers going to restricted countries. Demonstrated exceptional attention to detail, acted with integrity and confidentiality, and protected sensitive information.
- Managed financial transactions, accurately collecting customer fees, managing refunds, and providing accurate travel documentation. Sustained operational efficiency by coordinating domestic and international customer travel accommodations, including airfare, hotel bookings, and rental car reservations. Proficient in GDS systems such as Sabre, Power Turbo, Power Hotel, Moxie, Portrait, and Pega.
- Maximized profit and ensured adherence to clients' travel policies by utilizing company preferred suppliers. Collaborated effectively with travel arrangers, travelers, and travel managers to meet the daily needs of various accounts.
- Recognized as Productivity Champion of the Month multiple times and successfully completed the Excellence Program. Built and maintained non-employee profiles for multiple regions, including Noram, Canada, Latam, and APAC.
- Provided training to newly hired peers on account policies and customer service techniques, showcasing strong leadership and mentoring skills. Actively participated in job fairs, recruiting and interviewing potential new hires.
- Delivered exemplary customer service to new and existing clients, fostering lasting relationships and securing new travel assignments.
Cabin Crew
Emirates Airlines
02.2011 - 03.2013
- Was at all-time culturally aware and reflected the airline's standards: professional, empathetic, positive, confident, flexible, friendly and very keen to help others.
- Quickly adapted to new people, new places and new situations.
- Showcased teamwork skills, collaboration, communication and had the resilience and determination to continually perform well.
- Ensured that passengers were handled in the most polite and efficient manner possible.
- Used effective listening skills with ability to anticipate customer needs, quickly evaluate issues, determine route cause and solution, check for shared understanding and address misunderstandings promptly.
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
- Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
- Cross-trained shift personnel in various roles and tasks through frequently rotating assignments.
- Attended training in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
Education
Post Baccalaureate Diploma - Advanced Human Resource Management
Douglas College
New Westminster, BC04.2025
HR Technician - Human Resources And Labour Relations
San Marcos University
San Jose, Costa Rica2015
Cabin Crew - Aviation
Emirates Aviation College
Dubai, UAE2012
Bachelor's - The Economy of Tourism And Services
Romanian-American University
Bucharest, Romania2006
Skills
- Results-oriented
- Strong verbal and written communication skills
- Positive learning process
- Company culture and values
- GDS Proficient
- Client Loyalty and Retention
- Accurate Documentation
- Team Member Collaboration
- Process Improvement Solutions
- Prioritization
Languages
English, Spanish, Romanian
Volunteering
Executive Board Member
Costa Rica Mundo Sostenible
Apr 2018 - Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
International Travel Counselor
CWT
04.2014 - 02.2023
Cabin Crew
Emirates Airlines
02.2011 - 03.2013
Post Baccalaureate Diploma - Advanced Human Resource Management
Douglas College
HR Technician - Human Resources And Labour Relations
San Marcos University
Cabin Crew - Aviation
Emirates Aviation College
Bachelor's - The Economy of Tourism And Services
Romanian-American University
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