Bianca Trujillo
La Puente
Summary
Results-driven professional with experience in customer service, administrative support, and operations. Skilled in communication, data management, and CRM systems. Proven ability to stay organized, meet deadlines, and support business functions in fast-paced environments.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Care Provider (IHSS)
IHSS
Pomona
01.2024 - Current
- Coordinated scheduling, appointment management, and daily care routines for client support
- Assisted with activities of daily living (ADLs) while maintaining client safety and comfort
- Maintained accurate records, documentation, and detailed notes for healthcare tracking
- Monitored client health and communicated updates to healthcare professionals
- Provided transportation and ensured timely attendance to medical appointments
Part-Time Manager
Big 5 Sporting Goods
01.2018 - Current
- Managed daily store operations, team coordination, and task delegation in a fast-paced environment
- Delivered high-quality customer service by resolving inquiries, complaints, and escalations
- Tracked sales performance, inventory levels, and operational metrics to support business decisions
- Maintained organized workflows, scheduling, and store processes to improve efficiency
- Supported team leadership, training, and communication to enhance overall performance
Student Consultant Experience
CSUF
Fullerton
01.2024 - 01.2025
- Analyzed business operations, workflows, and internal processes to identify improvement opportunities
- Collected, organized, and interpreted data (financial, operational, and customer feedback)
- Collaborated with cross-functional teams to develop strategic recommendations
- Created professional reports, presentations, and business insights for clients
- Presented findings and actionable solutions to stakeholders to improve performance
Education
Bachelor's Degree - Business
California State University, Fullerton
Fullerton, California 01.2023 - 05.2025
Associate's Degree - Business
Mt. San Antonio College
06.2017 - 06.2022
Skills
- Customer Support
- Administrative Support
- Data Entry
- CRM Systems
- Microsoft Office
- Google Workspace
- Scheduling
- Email Communication
- Problem Solving
- Time Management
- Remote Collaboration
- QuickBooks (Basic)
- Customer service
- Appointment scheduling
- Team collaboration
- Team leadership
References
References available upon request.
Timeline
Care Provider (IHSS)
IHSS
01.2024 - Current
Student Consultant Experience
CSUF
01.2024 - 01.2025
Bachelor's Degree - Business
California State University, Fullerton
01.2023 - 05.2025
Part-Time Manager
Big 5 Sporting Goods
01.2018 - Current
Associate's Degree - Business
Mt. San Antonio College
06.2017 - 06.2022