Bianca Stray
Rancho Cucamonga
Summary
Accomplished General Manager with a proven record in high-volume restaurant operations and team leadership. Expertise in coaching leaders, enhancing operational standards, managing staffing, and executing strategic plans to boost performance. Focused on driving food safety, labor efficiency, guest satisfaction, and profitability while fostering a positive workplace culture.
Overview
8
8
years of professional experience
Work History
General Manager
Chipotle Mexican Grill
12.2019 - Current
- Oversaw daily operations, ensuring adherence to quality and service standards.
- Developed training programs to enhance team performance
- Analyzed sales data to inform strategic decisions and drive comp sales growth
- Implemented inventory management systems, reducing food waste and kept variance within expectation
- Monitored compliance with health and safety regulations, ensuring safe dining experiences for customers.
- Managed budget implementations, employee reviews, training, schedules
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Shift Leader
Weinerschnitzel
01.2018 - 11.2019
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Mentored and trained team members on best practices and customer service standards.
- Implemented process improvements resulting in increased speed of service delivery.
- Coordinated staff schedules to optimize coverage during peak hours and enhance productivity.
Education
Associate of Science - Nursing
Chaffey College
Rancho Cucamonga, CA12-2027
Skills
- Coaching skills; crew and leadership
- Labor cost controls
- Performance improvement
- Staffing
- Customer relationship management
- Strategic planning
- Communication skills
- Problem resolution
- Staff development
Timeline
General Manager
Chipotle Mexican Grill
12.2019 - Current
Shift Leader
Weinerschnitzel
01.2018 - 11.2019
Associate of Science - Nursing
Chaffey College