Personal Assistant and Child Care Provider
Bianca A. Sanchez
Karla Rocha Consulting
Riverside
19
years of professional experience
I have over 20 years of customer service experience. I am a reliable open minded, energetic, and friendly person. I believe strongly in team work. I am open to learning new skills and tasks. I also believe there is no shame in asking for help when needed. Overall i will do everything in my power to get the job done.
Work History
Food Captain
4 Years 9 Months- Oversaw cash handling, drawer balancing, and secure money-control practices.
- Monitored inventory levels, restocked merchandise, and maintained organized product displays.
- Resolved customer concerns promptly, preserving service quality and repeat business.
- Enforced sanitation, merchandising, and compliance standards across sales floor and stock areas.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Directed food preparation and cooking activities to meet health and safety standards.
- Directed food preparation and cooking activities to meet health and safety standards.
- Served consistent portions following recipes and control standards.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Planned and executed promotions and special events in close collaboration with management.
Personal Assistant and Child Care Provider
7 Years 6 Months- Personally assistant Duties:
- Managed daily errands efficiently
- Performed various administrative tasks
- Child Care Duties:
- Executed daily feeding schedules for child
- Maintained consistent routine for child to support development
- Developed engaging activities for child
- Conducted daily walks with child
High Tech Center Student Aide III
4 Years 5 Months- Guided students through application process procedures, ensuring clarity and understanding.
- Assist students by directing them through the RCC website to locate information in which they may have inquiries.
- Direct students on appropriate procedures of the application process.
- Provided assistance to students by answering inquiries related to accommodations, software, and hardware.
- Converted PDF files into accessible e-text formats for students, enhancing their learning resources.
Customer Service Representative
1 Year 9 Months- Managed 100+ incoming calls daily, addressing customer inquiries and resolving credit card issues.
- Negotiated payment arrangements for customers in default, facilitating financial recovery and customer retention.
- Assist customers with credit card issues such as payment issues, billing, etc.
- Negotiate alternative payment arrangements and options for customers who had defaulted on payments.
- Provide customers with product and service information that best fits their unique needs.
- Approve customers for credit applications.
- Process new accounts on a daily basis.
- Research required information using available programs/ resources.
- Promoted additional products to customers to enhance their experience. to customers that may fit the customers
Credit Representative/ Office Assistant
1 Year 1 Month- Assisted other office staff in the company as needed with clerical work including but not limited to: data entry, answering phone calls, filing, assisting in email correspondence, and other office responsibilities as requested.
- Assisted other office staff with clerical work, including data entry, answering phone calls, filing, and email correspondence.
- Maintained confidentiality by organizing and securely shredding obsolete files.
Education
High School Diploma
Skills
Fluent in both English and Spanish. Also able to communicate in American Sign Language.
Internet savvy
Type 45 WPM. Microsoft Office Suite 2013 and Internet research.
Teamwork
Teamwork and collaboration
Customer service
Food safety management
Timeline
Food Captain
Circle K
02.2022 - CurrentRead More
Personal Assistant and Child Care Provider
Karla Rocha Consulting
05.2019 - CurrentRead More
High Tech Center Student Aide III
Riverside City College
10.2014 - 03.2019Read More
Customer Service Representative
Alliance Data
10.2008 - 07.2010Read More
Credit Representative/ Office Assistant
Best Car Buys
08.2007 - 09.2008Read More
Legacy High School
High School Diploma
Read More