Bianca Ruiz
El Monte
Summary
Dynamic manager with a proven track record at Guadalajara Grill, excelling in customer service and team leadership. Enhanced operational efficiency through strategic planning and effective problem-solving. Recognized for maintaining high-quality service delivery and fostering a collaborative environment, ensuring seamless workflow and exceptional customer satisfaction.
Overview
2
2
years of professional experience
Work History
Manager
Guadalajara Grill
01.2024 - Current
- Assisted team in daily operational tasks and learned safety protocols.
- Supported project coordination by organizing meetings and tracking progress.
- Developed understanding of tools and systems used in workflow management.
- Contributed to team efforts by maintaining organized documentation and records.
- Adjusted rapidly to updated methods, guaranteeing alignment with corporate protocols.
- Participated in training sessions to enhance skills and expand knowledge base.
- Assisted in resolving minor issues to ensure seamless workflow.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma - High School Diploma
Pasadena City College
Pasadena, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
- Strategic planning
- Performance management
- Schedule preparation
- Work prioritization
- Attention to detail
- Multitasking
- Problem-solving
- Excellent communication
- Organizational skills
- Hiring and training
Timeline
Manager
Guadalajara Grill
01.2024 - Current
High School Diploma - High School Diploma
Pasadena City College
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