Bianca Rogers
Halifax,NS
Summary
Proven track record in enhancing customer experiences and streamlining booking processes, notably at Cloud 5 Communications. Expert in reservation software and customer engagement, achieving significant bookings increase. Introduced innovative cleaning techniques at Residence Inn Marriott, boosting cleanliness ratings. Skilled in maintaining high standards of inventory management and customer service at Walmart.
Overview
9
9
years of professional experience
Work History
Reservation Agent
Cloud 5 Communications
06.2021 - 06.2023
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
- Provided customers with information about availability and pricing.
Housekeeper
Residence Inn Marriott
06.2016 - 10.2018
- Aligned room assignments according to guest arrivals and departures.
- Increased cleanliness ratings by introducing innovative cleaning techniques.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Stock Associate
Walmart
10.2014 - 08.2016
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Answered customer questions and provided detailed product information.
- Managed inventory storage in clean and organized fashion.
Education
High School Diploma -
Prince Andrew Highschool
Dartmouth, NS06-2014
Skills
- Customer engagement
- Reservation software
- Phone etiquette
- Typing speed
- Telephone reception
- Telephone reservations
- Hotel accomodations
Languages
English
Full Professional
Timeline
Reservation Agent
Cloud 5 Communications
06.2021 - 06.2023
Housekeeper
Residence Inn Marriott
06.2016 - 10.2018
Stock Associate
Walmart
10.2014 - 08.2016
High School Diploma -
Prince Andrew Highschool
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