Bianca Rampersad
Thornhill,ON
Summary
Member Service Representative with over two year of excellent office and administration experience. Aiming to secure a position in administration that will leverage my knowledge and experience, and challenge my current skillset.
Overview
7
7
years of professional experience
Work History
Member Services Representative
Alterna Savings & Credit Union Ltd
03.2022 - Current
- Effectively communicates with members with regards to day-to-day transactions, online banking, fraud reporting etc.,
- Books appointments for members
- High attention to detail at all times to ensure accuracy
- Proficiency in Google Suite - Docs, Sheets, Drive, Forms, Gmail, Calendar
- Proficiency in Microsoft Suite - Outlook, Powerpoint, Word, Access, Teams
- Monitors general inbox, responding to members and colleagues, and escalating questions and concerns to necessary departments
- Keeps workspace neat and organized to protect privacy and ensure professionalism
- ATM processing and verification; faxes necessary deposits to corresponding financial institutions
- Performs general office duties as assigned; stop payments, bank confirmations
Team Lead
Tim Hortons
05.2021 - 03.2022
- Supervision and management of junior staff members
- Coherent knowledge of all products and services
- Ensures all restaurant policies are adhered to each shift such as food safety and workplace safety
- Completes hourly logs and productions sheets with tight timeframes
- Reports to Manager and/or Assistant Manager on team member performances
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Trained new team members by relaying information on company procedures and safety requirements
- Responsible for closing and opening of restaurant
Information Officer
Elections Canada
09.2021 - 09.2021
- Greets each voter in a kind and professional manner
- Responsible for recording each eligible voter's name and contact information for COVID tracing
- Guides eligible voters to the correct stations to create order and efficiency
- Creates signs for ease of accessibility and information
- Aids the Deputy Returning Officer with the end of night count, and closing of stations
Team Member
Tim Hortons
03.2017 - 05.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor of Arts - Political Science
University of Toronto
Toronto, ON12.2024
High School Diploma -
Thornlea Secondary School
Thornhill, ON06.2019
Skills
- Goal setting & prioritization
- Customer service
- Excellent communication
- Professionalism
- Teamwork
- Organization and Records Management
- Technological aptitude
Languages
Timeline
Member Services Representative
Alterna Savings & Credit Union Ltd
03.2022 - Current
Information Officer
Elections Canada
09.2021 - 09.2021
Team Lead
Tim Hortons
05.2021 - 03.2022
Team Member
Tim Hortons
03.2017 - 05.2021
Bachelor of Arts - Political Science
University of Toronto
High School Diploma -
Thornlea Secondary School
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