Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Bianca Pereira

Laval

Summary

I am a motivated and enthusiastic person, always ready to create positive experiences for others. I enjoy working with people and helping them find what they need, while maintaining a warm and human approach. My experience has taught me to be responsible, organized, reliable, autonomous, and adaptable. I am confident that my positive attitude and professionalism can bring great value to your team.

Overview

6
6
years of professional experience

Work History

Supervisor / Membership Advisor

YMCA Canada
08.2023 - Current
  • Supervisor and key holder, responsible for opening the center on weekends and overseeing operations.
  • Membership advisor: Used Pipedrive CRM software to manage client information, follow up on membership renewals, and provide personalized support throughout their annual membership.
  • Sold memberships to new clients based on their specific needs.
  • Reserved spots in group fitness classes for members.
  • Registered children and adults for swimming and sports programs.
  • Enforced safety rules for children in the facility.
  • Delivered excellent customer service, ensuring the satisfaction and well-being of all members.

Event Coordination Staff

Salon de L'Auto de Montreal
01.2020 - Current
  • Two-week contract in January for each show.
  • Prepare ID badges and access passes for staff members.
  • Distribute brochures to visitors.
  • Attract new talent to work in the automotive industry.
  • Answer questions about available positions.
  • Enter data into the application for visitor use.
  • Encourage customers to use the app and explain how it works.
  • Worked as a security guard for the VIP Gala event.

Certified Specialist

Best Buy
07.2021 - 08.2023
  • Customer service (returns, exchanges, price adjustments, customer satisfaction).
  • Sales advisor role: identify customer needs and make informed recommendations based on product specifications.
  • Operation of the Point of Sale (POS) system: process transactions at the register (credit, cash, gift cards, etc.).
  • Open, close, and count cash registers.
  • Outstanding results in recommending warranty services and BestBuy memberships.
  • Complete routine online training provided by BestBuy.
  • Identify and prepare customer orders from websites. Assist customers at the “online pickup” department.
  • Call customers to follow up on their requests.
  • Mental health department representative for all employees.
  • Hostess: greet customers, act as a brand ambassador, verify receipts, count the number of customers in the store, etc.
  • Participate in setting up decorations for events such as BestBuy VIP days, etc.
  • Help customers complete financing applications via Fairstone.

Receptionist

Le Lunetier Optometriste
06.2021 - 08.2021
  • Call customers to book appointments.
  • Organize customer files.
  • Prepare customer orders.
  • Conduct pre-tests for the optometrist.
  • Organize displays and maintain their layout according to planogram regulations.

Cashier

Épicerie Metro
08.2020 - 06.2021
  • Operate the cash register and process transactions.
  • Pack items systematically.
  • Organize stock on shelves and maintain visual presentation.
  • Customer service: returns, exchanges, etc.

Education

DEC - Social Sciences

Vanier College
Saint-Laurent, QC
05-2025

DEC - Social Sciences

Dawson College
Montreal

High School Diploma -

Laval Senior Academy
Montreal, QC
06-2021

Skills

  • Excellence in Customer Experience
  • Experience with Pipedrive CRM software
  • Transaction Management and Cash Register Operations
  • Event Coordination and Management
  • Leadership and Responsibility
  • Effective Communication
  • Problem Solving and Decision Making
  • Team Collaboration and Support
  • Adaptability and Multitasking
  • Sales Skills and Upselling
  • Enforcement Safety Rules for Children

Additional Information

  • Business management and entrepreneurship
  • Public relations and communication
  • Customer service and client experience
  • Event planning and coordination
  • Personal development and professional training

Languages

French
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Italian
Limited Working

Timeline

Supervisor / Membership Advisor

YMCA Canada
08.2023 - Current

Certified Specialist

Best Buy
07.2021 - 08.2023

Receptionist

Le Lunetier Optometriste
06.2021 - 08.2021

Cashier

Épicerie Metro
08.2020 - 06.2021

Event Coordination Staff

Salon de L'Auto de Montreal
01.2020 - Current

DEC - Social Sciences

Vanier College

DEC - Social Sciences

Dawson College

High School Diploma -

Laval Senior Academy

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Bianca Pereira