Bianca Pellicci
Bradford
Summary
I'm currently a full time student at York University Majoring in Law & Society and minoring in Psychology. I'm employed part-time as a beauty advisor at Shoppers Drug Mart which involves marketing, fostering positive relationships with clients and educating clients on prestige products. I was previously granted the opportunity to work as a supervisor for Shoppers Drug Mart at the age of 16 to which I did for 2 years at 2 different locations. I aspire to build my knowledge and skills within the legal field. Current interests include research which the aim of repairing justice for the most vulnerable individuals in society.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
Shoppers Drug Mart
04.2024 - Current
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
Supervisor
Shoppers Drug Mart
05.2022 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Receptionist
Tabbo Hair Salon
07.2023 - 08.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Cashier
Shoppers Drug Mart
05.2021 - 06.2022
Education
Bachelor of Arts - BA - Law and Psychology
York University
09-2027
High School Diploma -
York University
06.2023
Skills
- Equity Research
- Sales Operations
- Office Administration
- Customer service
- Training and mentoring
- Organization skills
- Work ethic and integrity
- Organization and multitasking
- Patience and empathy
- Team collaboration
- Flexibility and adaptability
- Money handling
- Client relationship building
Languages
English
Timeline
Beauty Advisor
Shoppers Drug Mart
04.2024 - Current
Receptionist
Tabbo Hair Salon
07.2023 - 08.2023
Supervisor
Shoppers Drug Mart
05.2022 - 04.2024
Cashier
Shoppers Drug Mart
05.2021 - 06.2022
Bachelor of Arts - BA - Law and Psychology
York University
High School Diploma -
York University
Similar Profiles
Christo ThomasChristo Thomas
Front Store Assistant Manager at Shoppers Drug MartFront Store Assistant Manager at Shoppers Drug Mart
Claudia PerezClaudia Perez
Beauty Advisor at Shoppers Drug MartBeauty Advisor at Shoppers Drug Mart
Nolan PlyleyNolan Plyley
Supervisor at Shoppers Drug MartSupervisor at Shoppers Drug Mart