Bianca Oporto
Vancouver
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sever
The Living Room - The Belmont Hotel
10.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
The Parker Rooftop
05.2023 - 10.2023
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Brass Fish
08.2022 - 12.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server
The Ventura Room
05.2022 - 08.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Checked guests' identification before serving alcoholic beverages.
- Upsold premium liquor
Barista
Starbucks Canada
07.2016 - 04.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Server
Jack Astors Bar and Grill
05.2014 - 06.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
The Blind Duck (University of Toronto Campus Pub)
09.2012 - 04.2016
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Post Graduate - Marketing
The Sheridan Pilon School of Business
Mississauga, ON01.2019
Bachelor of Arts - Linguistics
The University of Toronto
04.2016
Skills
- Conflict and Complaint Resolution
- Cool Under Pressure
- Covid Symptom Screening
- Dining Room Cleaning and Upkeep
- Team Player
- Warm and Friendly
- Menu Memorization and Presentation
Certification
- Smart Serve
Timeline
Sever
The Living Room - The Belmont Hotel
10.2023 - Current
Server
The Parker Rooftop
05.2023 - 10.2023
Server
Brass Fish
08.2022 - 12.2022
Server
The Ventura Room
05.2022 - 08.2022
Barista
Starbucks Canada
07.2016 - 04.2019
Server
Jack Astors Bar and Grill
05.2014 - 06.2016
Server
The Blind Duck (University of Toronto Campus Pub)
09.2012 - 04.2016
Post Graduate - Marketing
The Sheridan Pilon School of Business
Bachelor of Arts - Linguistics
The University of Toronto
- Smart Serve
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