Bianca Nicholls
Walnut Creek
Summary
A service-oriented individual with a passion for connecting and ensuring a positive experience for customers. Committed to learning about wine, liquor, and mixed drinks in order to better serve customers. Motivated and knowledgeable about safe food handling, cleaning standards, and restaurant etiquette.
Overview
5
5
years of professional experience
Work History
Barista
Third Culture Bakery
Berkeley
02.2025 - Current
- Provided friendly customer service while taking orders and serving drinks.
- Collaborated with team members to ensure efficient service during busy hours.
- Engaged with customers to create a welcoming atmosphere in the café.
Night Shift Supervisor
Marugame Udon
Berkeley
04.2023 - 02.2025
- Supervised night shift staff to ensure efficient operation and service quality.
- Coordinated marketing initiatives to promote restaurant events and special offers.
- Ensured compliance with all health department regulations and safety standards.
General Manager
Mr. Green Bubble
Oakland
01.2021 - 01.2023
- Crafted a variety of beverages to meet customer preferences and trends.
- Developed seasonal drink menus based on customer feedback and market research.
- Facilitated communication between management and team members effectively.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Cosmetology License -
Paris Beauty College
Concord, CA02-2024
Associate of Arts - Fine Arts
Laney College
Oakland, CASkills
- Customer service
- Time management
- Effective communication
- Attention to detail
- Calm demeanor
- Friendly and outgoing
- Workflow management
Languages
Korean
Limited
Chinese (Mandarin)
Limited
ASL (American Sign Language)
Limited
Affiliations
- Playing Jazz Guitar
- Sculpting and Painting
- Design and Illustration
Timeline
Barista
Third Culture Bakery
02.2025 - Current
Night Shift Supervisor
Marugame Udon
04.2023 - 02.2025
General Manager
Mr. Green Bubble
01.2021 - 01.2023
Cosmetology License -
Paris Beauty College
Associate of Arts - Fine Arts
Laney College