Bianca Navarro
Fairfield
Summary
Accomplished Massage Therapist with a proven track record of enhancing client satisfaction and well-being at Spas in Napa Valley. Expert in deep tissue and Swedish massage techniques, complemented by exceptional customer service skills. Known for developing personalized treatments that alleviate pain and promote relaxation, Education in physical therapy enhanced massage skills significantly by improving client health and satisfaction with manual techniques.
Overview
19
19
years of professional experience
Work History
Massage Therapist
Self Employed Web
07.2020 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, and handled payments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Researched new massage techniques and treatments.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
Massage Therapist
Spa for Napa River Inn
03.2019 - 03.2020
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Massage Therapist
Mai Ouis Massage & Spa
10.2011 - 06.2018
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
Certified Nursing Assistant
The Meadows of Napa Valley
07.2009 - 09.2011
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Documented patient information and care activities in electronic health record.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Deli Clerk
Cordelia Deli
05.2006 - 08.2011
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Prepared salads, soups and sandwiches for customers.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Associates Degree In Physical Therapy - Physical Therapist Assistant
Carrington College
Pleasant Hill, CA05.2014
Massage Therapist - Massage Therapy
Napa Valley School of Massage
Napa, CA09.2011
CNA License - Certified Nurse Assistant
Fairfield Adult School
Fairfield CA08.2009
High School Diploma -
Rodriguez Highschool
Fairfield CA06.2009
Skills
- Deep tissue massage
- Swedish massage
- Professionalism and ethics
- Stress relief massage
- Anatomy knowledge
- Body treatments
- Hot stone massage
- Sports massage
- Social skills
- Myofascial release
- Prenatal massage
- Range of motion improvement
- Self-care practices
- Lymphatic drainage
- Craniosacral therapy
- Pain management
- Wellness coaching
- Customer service
- Cupping therapy
- Certified massage therapist
- Manual lymphatic drainage massage
- Acute and chronic pain management
Languages
Spanish
Native or Bilingual
Timeline
Massage Therapist
Self Employed Web
07.2020 - Current
Massage Therapist
Spa for Napa River Inn
03.2019 - 03.2020
Massage Therapist
Mai Ouis Massage & Spa
10.2011 - 06.2018
Certified Nursing Assistant
The Meadows of Napa Valley
07.2009 - 09.2011
Deli Clerk
Cordelia Deli
05.2006 - 08.2011
Associates Degree In Physical Therapy - Physical Therapist Assistant
Carrington College
Massage Therapist - Massage Therapy
Napa Valley School of Massage
CNA License - Certified Nurse Assistant
Fairfield Adult School
High School Diploma -
Rodriguez Highschool
Similar Profiles
Joshua ManessJoshua Maness
Home Remodeling at Self Employed WebHome Remodeling at Self Employed Web
Valeria AguirreValeria Aguirre
Tutor at Self Employed WebTutor at Self Employed Web
Dean DightonDean Dighton
Laser Engraver at Self Employed WebLaser Engraver at Self Employed Web
Eugene WestoverEugene Westover
Owner/Operator at Self Employed WebOwner/Operator at Self Employed Web
Cole JohnsonCole Johnson
Child Caregiver at Personal EmployerChild Caregiver at Personal Employer