Bianca Morales
Arcadia
Summary
Trustworthy and kind, constantly committed to offering top-notch assistance and attention. possesses fundamental skills in communication and everyday living support, as well as fundamental understanding of patient care and safety. devoted to improving clients' quality of life and general well-being. thrives in environments that are encouraging and kind, and is seeking to enter a new field. developed a high capacity for empathy and communication, as well as the ability to efficiently handle everyday care tasks. intends to contribute to an uplifting and compassionate atmosphere by applying these transferable abilities to a new career.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Caregiver
Cynthia
01.2025 - Current
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Caregiving
Elisea Belda
06.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, managed laundry, and completed weekly grocery shopping.
- Assisted with grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
Cashier/Customer Service Cashier
Kathy Skaff
03.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Tutor
Carla Gonzales
02.2023 - 04.2024
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Adapted teaching strategies to accommodate shift to remote learning, ensuring continuity in education during challenging times.
Education
High School Diploma -
Tustin Connect High School
1151 San Juan St, Tustin, CA 9278006-2024
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Multitasking and organization
- Emotional support
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- HCA Certification
- Food Handler Certification (FHC) - State or County Health Departments.
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Limited Working
Timeline
Caregiver
Cynthia
01.2025 - Current
Caregiving
Elisea Belda
06.2024 - Current
Cashier/Customer Service Cashier
Kathy Skaff
03.2024 - 12.2024
Tutor
Carla Gonzales
02.2023 - 04.2024
High School Diploma -
Tustin Connect High School
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