Bianca Michaud
St Andre,NB
Summary
Specializing in problem-solving and payment processing, I consistently improved service efficiency and built lasting relationships, without relying on numerical achievements for impact. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Takeout
Le Grand Sault Restaurant
Grand Falls, NB
03.2024 - Current
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
Customer Service Representative
McClure Toyota (Maternity Leave)
Grand Falls, NB
09.2023 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Cosmetician
Shoppers Drug Mart
Grand Falls, NB
07.2018 - 09.2023
- Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
- Assisted in inventory management tasks, maintaining optimal stock levels of key products for efficient operation.
- Applied makeup to make customers look and feel beautiful.
- Suggested flattering styles based on clients' face shape, coloring and desired image.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Customer Service Representative
Mc Donald
Grand Falls, NB
06.2017 - 02.2018
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
Diploma - Cosmetology Studies
La France School of Hair And Nails Design
Grand Falls, NB06.2023
High School Diploma -
PTA
Grand Falls, NB06.2021
Skills
- Attention to Detail
- Clear Communication
- Problem-Solving
- Payment Processing
- Relationship Building
- Bank Deposits
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Takeout
Le Grand Sault Restaurant
03.2024 - Current
Customer Service Representative
McClure Toyota (Maternity Leave)
09.2023 - 02.2024
Cosmetician
Shoppers Drug Mart
07.2018 - 09.2023
Customer Service Representative
Mc Donald
06.2017 - 02.2018
Diploma - Cosmetology Studies
La France School of Hair And Nails Design
High School Diploma -
PTA