Bianca Manolache
Hamilton
Summary
Adaptable and motivated undergraduate student at McMaster University, pursuing a Combined Honours in Sociology and Environment & Society. Experienced in healthcare administration, customer service, and community programming, with a proven ability to thrive in dynamic and team-oriented environments. Brings certifications in Smart Serve, WHMIS, Occupational Health & Safety, and Health Care Provider Controls, with a passion for combining academic excellence with real-world impact.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Team Member
One Vascular Imaging
05.2025 - 09.2025
- Supported day-to-day clinic operations, interacting with 200+ patients a day and coordinating scheduling with Hospitals and General practitioners
- Maintained accurate medical records and patient bookings using Accuro EMR software.
Customer Service Representative
Harvey’s
01.2021 - 01.2024
- Delivered consistent, high-quality service in a fast-paced environment.
- Trained and supported new employees, fostering a strong and efficient team culture.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Combined Honours - Sociology & Environment and Society
McMaster University
Hamilton, ON05-2028
Skills
- Effective written and verbal communication
- Team Leadership & Mentorship
- Conflict Resolution & Problem-Solving
- Coordination of administrative tasks and scheduling
- Accuro Medical Software Proficiency
- Exceptional customer service
- Document management
- Complaint handling
- Payment processing
- Customer satisfaction measurement
Certification
- Smart Serve Certified
- Occupational Health & Safety Certified
- Health Care Provider Controls
- WHMIS Certified
- B2 proficiency level in French
Timeline
Administrative Team Member
One Vascular Imaging
05.2025 - 09.2025
Customer Service Representative
Harvey’s
01.2021 - 01.2024
Combined Honours - Sociology & Environment and Society
McMaster University
Achievements
Winner, Laurier Stedman Writing Competition (May 2024) — Selected for originality, clarity, and quality of writing in a highly competitive field.
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