Bianca MacLean
Toronto,ON
Summary
Energetic and driven part-time college student with several years of experience in customer service and working in healthcare environments. Adept at delivering exceptional service, handling diverse customer needs, and supporting hospital operations through attention to detail and teamwork. Passionate about applying my communication and problem-solving skills in a new role while continuing to grow both professionally and personally. Excited to contribute to a dynamic team and make a positive impact in a fast-paced work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Foodland
Kirkland Lake, Ontario
08.2019 - 08.2024
- Answered customers' questions and provided information on store procedures or policies.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped with purchases and signed customers up for rewards program.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Nursing Assistant Co-op Student
Blanche River Health / Emergency Department
Kirkland Lake, Ontario
09.2022 - 02.2023
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Completed daily room cleaning and organizing to provide patients with a clean environment.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Collected specimens from patients for laboratory testing purposes.
- Assisted nurses and physicians with patient care.
- Assisted the ward clerk with administrative tasks, including answering and making phone calls, managing paperwork, filing, and labeling documents to ensure efficient office operations.
Education
Health Sciences
Humber College
Toronto08-2025
High School Diploma -
Kirkland Lake District Composite School
Kirkland Lake, ON06-2024
Skills
- Time management skills
- Professionalism and courtesy
- Hospitality and accommodation
- Empathy and patience
- Reliability and punctuality
- Written and verbal communication
- Customer service excellence
- Problem-solving
Certification
- Certified in Standard First Aid and CPR/AED Level C/BLS under the Canadian Red Cross Foundation
- Smart Serve Certificate
- WHMIS Certification
- Health and Safety Certification
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Nursing Assistant Co-op Student
Blanche River Health / Emergency Department
09.2022 - 02.2023
Cashier
Foodland
08.2019 - 08.2024
Health Sciences
Humber College
High School Diploma -
Kirkland Lake District Composite School
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