Bianca MacKinnon
Halifax,NS
Summary
Team player with a proven track record in customer service and reservation management, notably at Ambassatours Gray Line. Excelled in conflict resolution and team leadership, enhancing customer satisfaction and supporting sales growth. Skilled in effective communication, demonstrating exceptional interpersonal abilities and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Reservations Supervisor
Ambassatours Gray Line
Halifax, NS
07.2024 - Current
- Maintained records of all bookings and cancellations in the system.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Directed and supervised staff performance.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Supported sales team members to drive growth and development.
- Responded promptly to emails or phone inquiries about reservations.
- Assisted with training new employees on the reservation process.
Reservations Agent
Ambassatours Gray Line
Halifax, NS
06.2021 - 07.2024
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Relayed information on availability, pricing and discounts to customers.
Sales Agent
Dynamite Clothing
Halifax, Nova Scotia
02.2023 - 05.2023
Sales Agent
American Eagle
Halifax, Nova Scotia
11.2021 - 03.2022
Education
Bachelor of Engineering - Environmental Engineering
Dalhousie University
Halifax, None05-2028
High School Diploma -
Citadel High School
Halifax, NS06-2023
Skills
- Customer service
- Reservation management
- Conflict resolution
- Team leadership
- Sales support
- Effective communication
Accomplishments
- Duke of Edinburgh Bronze, Silver, and Gold Awards
- Lieutenant Governor's Respectful Citizenship Award
- Sustainability App Design Contest
- Dalhousie Women In Engineering Go-Eng-Girl Award
Languages
English
Professional
French
Limited
Timeline
Reservations Supervisor
Ambassatours Gray Line
07.2024 - Current
Sales Agent
Dynamite Clothing
02.2023 - 05.2023
Sales Agent
American Eagle
11.2021 - 03.2022
Reservations Agent
Ambassatours Gray Line
06.2021 - 07.2024
Bachelor of Engineering - Environmental Engineering
Dalhousie University
High School Diploma -
Citadel High School
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