Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Bianca Imperial

Edmonton,AB

Summary

A dynamic leader and proficient communicator, excelled in instructing classes, customer engagement, and ensuring data accuracy, consistently surpassing call quotas through strong problem-solving abilities and bilingual communication. Demonstrated remarkable adaptability and organizational skills, significantly enhancing team performance and elevating customer satisfaction.

Overview

5
5
years of professional experience

Work History

Senior Air Cadet

573 VC Andrew Mynarski RCAC Squadron
09.2018 - 07.2023
  • Improved leadership skills by overseeing and mentoring junior cadets during training exercises.
  • Assisted instructors in creating training materials to ensure a comprehensive learning experience for all cadets.
  • Demonstrated commitment to community service by volunteering for local charities and outreach programs during off-duty hours.
  • Supported fellow cadets by providing guidance, encouragement, and constructive feedback to help them achieve their personal goals and objectives.
  • Developed leadership abilities through leading squadrons in drill and ceremonial events.

Call Agent

Leger Research
07.2022 - 09.2022
  • Administered phone interviews to survey participants.
  • Ensured accuracy of collected data by reviewing notes before submitting them for analysis.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Handled objections professionally, using persuasive tactics when necessary to secure participation from hesitant respondents.
  • Exceeded expectations consistently by exceeding daily call quotas while maintaining high levels of accuracy throughout the data collection process.

Education

Bachelor of Science - Immunization And Infection

University of Alberta
Edmonton, AB
04.2027

High School Diploma -

Collège Garden City Collegiate
Winnipeg, MB
06.2023

Skills

  • Flexibility
  • Customer communications
  • Active Learning
  • Organization
  • Fluent or understanding in Tagalog, English, and French
  • Customer Service
  • Problem-Solving
  • Customer Engagement
  • Phone and Email Etiquette

Accomplishments

  • Won silver and top four in the cadets Effective Communication Provincials (2019)
  • Placed top 30 in the International Destination Imagination competition (2017)

Languages

English
Native or Bilingual
French
Professional Working
Tagalog
Full Professional

Timeline

Call Agent

Leger Research
07.2022 - 09.2022

Senior Air Cadet

573 VC Andrew Mynarski RCAC Squadron
09.2018 - 07.2023

Bachelor of Science - Immunization And Infection

University of Alberta

High School Diploma -

Collège Garden City Collegiate

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Bianca Imperial