Bianca Hernandez
Fresno
Summary
Dedicated and adaptable professional with a strong track record of delivering excellent service in fast-paced environments. Recognized for reliability, teamwork, and a positive attitude while consistently exceeding customer satisfaction goals. Experienced in crisis intervention and providing emotional support with professionalism and empathy. Skilled in promoting client independence through personalized care, effective communication, and problem solving. Demonstrates strong leadership and conflict resolution abilities, with a commitment to enhancing the quality of life for individuals with disabilities. Seeking a full time opportunity to contribute to organizational success while continuing to grow professionally.
Overview
5
5
years of professional experience
Work History
Direct Support Professional Caregiver ( DSP)
Hope For Youth
11.2024 - Current
- Provided compassionate, individualized care to individuals with intellectual and developmental disabilities to promote independence and enhance overall quality of life.
- Implemented crisis intervention and de-escalation techniques to manage challenging behaviors while preserving client dignity and safety.
- Accurately documented daily actives, behavioral observations, incidents, and client progress to ensure effective communication and continuity of care among interdisciplinary team members.
- Assisted clients with activities of daily living ( ADLs) including bathing, grooming, dressing, feeding, and toileting, while encouraging maximum independence
- Built strong, trust-based relationships by demonstrating empathy, consistency, reliability and respect for each client's unique needs and goals.
Cashier/Crew Team Member
McDonald's Restaurant
10.2020 - Current
- Provided excellent customer service by greeting customers, taking orders, and ensuring order accuracy.
- Operated the point-of-sale system, processed transactions, and handled cash and card payments.
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
- Maintained a neat, clean environment, as well as performing other cleaning tasks such as mopping floors, emptying trash cans, etc.
- Worked as part of a team to manage high-volume periods efficiently, contributing to a smooth and timely service during peak hours.
- Handled customer complaints and resolved issues to ensure customer satisfaction .
Education
High School Diploma -
Clovis East Highschool
Clovis, CA06-2023
Skills
- Customer service
- Cash Handling and POS system
- Leadership and teamwork
- Conflict Resolution
- Time management
- Adaptability and Flexibility
- Disability awareness
- Medication administration
- Emotional support
- Personal hygiene assistance
- Meal preparation
- Self-advocacy support
Timeline
Direct Support Professional Caregiver ( DSP)
Hope For Youth
11.2024 - Current
Cashier/Crew Team Member
McDonald's Restaurant
10.2020 - Current
High School Diploma -
Clovis East Highschool