Bianca Heger
Santa Rosa
Summary
Solid team player with an outgoing and positive demeanor. Proven skills in establishing strong relationships with customers and clients. Motivated by maintaining high levels of customer satisfaction and contributing to the overall success of the company. Hardworking and talented with excellent multitasking abilities. Highly energetic and goal-oriented. Possesses leadership and problem-solving skills that thrive in fast-paced, team-based environments. Track record of experience demonstrates honed abilities in active listening and effective communication.
Overview
6
6
years of professional experience
Work History
Cashier
California Organics
05.2024 - 01.2025
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business
- Signed for deliveries, checked items into inventory and stocked goods into proper locations.
Food Runner, Prep Chef
Communal Cafe
04.2023 - 08.2023
- Responsible for prepping food for line cooks
- Maintained well-organized mise en place to keep work consistent.
- Greeted customers and provided outstanding customer service.
- Prepped daily menu items to quickly deliver upon request.
- Assisted with bussing tables and cleaning up spills.
Sales Associate
Lobos Del Mar
09.2022 - 01.2023
- Customer service including, helping customers with purchases and inquiries
- Regularly responsible for the opening and closing store involving all duties
- Managed outgoing orders, shipping/handling products, and organizing inventory
- Stocked shelves, maintained cleanliness of storefront, and promoted sales
Food Service Facilitator
Calla Lily Crepes
06.2022 - 08.2022
- Responsible for taking orders, assembling hot/cold beverages and cooking meals
- Cleaned and prepped produce, including making batters and fresh beverages
- Maintained sterilization of work place along with dishwasher responsibilities
Courtesy Clerk
SPD Market
01.2019 - 12.2021
- Maintaining clean work environment & training new employees
- Methodically baling cardboard debris and cleaning produce department
- Assisted customers with large purchases by carrying items to vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Education
Associates of Arts -
Sierra College
12.2022
High School - undefined
Forest Charter High School
05.2020
Skills
- Attention to Detail
- Efficient Time Management
- Active Listening & Communication
- Ability to Multitask
- Interpersonal Skills
- Team Oriented
- Strong Organizational Skills
- Computer Proficient
- Strong Creativity Skills
- Self-Motivated
Languages
German
Native or Bilingual
Timeline
Cashier
California Organics
05.2024 - 01.2025
Food Runner, Prep Chef
Communal Cafe
04.2023 - 08.2023
Sales Associate
Lobos Del Mar
09.2022 - 01.2023
Food Service Facilitator
Calla Lily Crepes
06.2022 - 08.2022
Courtesy Clerk
SPD Market
01.2019 - 12.2021
High School - undefined
Forest Charter High School
Associates of Arts -
Sierra College
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