Bianca Granado

Delivered friendly customer service by engaging guests and promoting new promotions.

• Greeted frequent visitors by name while explaining new offerings for enhanced familiarity.
• Tracked stock levels and reported shortages to improve inventory management.
• Supported bartenders to maintain smooth operations during peak hours.
• Monitored bar environment for safety and compliance with health regulations.
• Verified patron IDs prior to alcohol service to ensure legal compliance.
• Cleaned bar and table surfaces throughout shifts to reduce pathogen risk.

• Led team meetings to share updates and foster collaboration among staff.
• Implemented feedback mechanisms to regularly gather team insights for continuous improvement.
• Facilitated communication between management and staff to streamline operations.
• Managed multiple tasks simultaneously while meeting tight deadlines.
• Conducted weekly meetings to review project progress and resolve team issues.

• Managed daily operations and staff performance in retail environment.
• Trained new employees on company policies and customer service standards.
• Oversaw inventory control and ensured stock availability on sales floor.
• Coordinated schedules to maximize staff coverage during peak hours, ensuring customer needs were met efficiently.
• Resolved customer complaints to enhance satisfaction and foster loyalty among patrons.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Delegated work to staff, setting priorities and goals.
• Balanced workloads to meet targets without overtaxing employees.
• Modeled supportive leadership, motivating staff to achieve department goals and encouraging team participation and collaboration.