Bianca Gladue
High Prairie,Canada
Summary
At Peavine Inn and Suites, I spearheaded housekeeping operations, enhancing cleanliness and efficiency through innovative protocols, which significantly improved guest satisfaction. Expert in staff training and development, my leadership fostered a team adept in problem-solving and customer relationship management, ensuring the highest standards of service and operational excellence.
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
1
1
year of professional experience
Work History
Housekeeper Team Supervisor
Peavine Inn and Suites
02.2022 - 07.2023
- Improved overall cleanliness and efficiency by implementing new housekeeping protocols and procedures.
- Assisted in the recruitment, hiring, and onboarding process for new housekeeping staff members.
- Conducted regular inspections of guest rooms and public areas to maintain brand standards for cleanliness and presentation.
- Collaborated with hotel management to develop strategies for continuous improvement in housekeeping operations.
- Streamlined inventory management processes for cleaning supplies, linens, and amenities.
- Cultivated strong relationships with vendors to secure optimal pricing on cleaning products and equipment.
- Established clear communication channels between team members and other departments within the hotel.
- Enhanced guest satisfaction ratings by ensuring timely completion of all housekeeping duties.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
Education
Addictions And Community Health - Helper
Sundance College
Calgary, AB04.2025
Skills
- Staff training and development
- Health and safety compliance
- Scheduling proficiency
- Cleaning practices
- Training and mentoring
- Task assignment
- Team building
- Customer relationship management
- Ordering cleaning supplies
- Staff scheduling
- Performance evaluation
- Performance improvements
- Room occupancy verification
- Teamwork
- Problem-solving
- Time management
Languages
Timeline
Housekeeper Team Supervisor
Peavine Inn and Suites
02.2022 - 07.2023
Addictions And Community Health - Helper
Sundance College
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