Bianca Flanders-Peters
Toronto,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer Server
Mission Of Hope
12.2017 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Hairstyling Apprentice
Trichology
10.2022 - 11.2022
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Developed proficiency in industry-specific tools through hands-on training.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Collaborated with fellow apprentices on group projects, honing teamwork and communication skills.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
Retail Sales Associate
BSW
07.2022 - 09.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Co-Op Student
McCall Centre For Continuing Care
09.2020 - 04.2021
- Enhanced team collaboration by actively participating in group projects and providing valuable input.
- Increased efficiency in project completion by prioritizing tasks and utilizing effective time management strategies.
- Developed strong communication skills through regular presentations and discussions with fellow students and professors.
- Strengthened problem-solving abilities by tackling complex challenges during coursework and practical experiences.
- Gained hands-on experience in relevant industry practices through internship opportunities, applying learned concepts to real-world scenarios.
Education
Bachelor of Arts - Transition Year Program
University of Toronto
05.2025
Hairstyling Certificate - Hairdressing
Marca College
Toronto, ON06.2022
High School Diploma -
Martingrove Collegiate Institute
Etobicoke, ON06.2021
Skills
- Food Running
- Beverage Preparation
- Order Management
- Memorization
- Supply Restocking
- Guest Engagement
- Cleaning and Sanitizing
- Active listening
- Time management
- Problem-solving
- Team collaboration
- Adaptability
Languages
French
Elementary
Spanish
Elementary
English
Full Professional
Certification
- CPR-C Certification
- Ontario G license
- Barbicide Certification
- WHIMIS
Timeline
Hairstyling Apprentice
Trichology
10.2022 - 11.2022
Retail Sales Associate
BSW
07.2022 - 09.2022
Co-Op Student
McCall Centre For Continuing Care
09.2020 - 04.2021
Volunteer Server
Mission Of Hope
12.2017 - Current
Bachelor of Arts - Transition Year Program
University of Toronto
Hairstyling Certificate - Hairdressing
Marca College
High School Diploma -
Martingrove Collegiate Institute
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