Bianca Fierro
West Covina
Summary
Proactive, efficient professional with over 20 years of experience and a proven knowledge of customer driven management, health and safety procedures, public relations, entrepreneurial leadership and long-range planning. Hard worker experienced in problem-solving, service and time management. knowledge of food and people, manufacturing, warehouse distribution and Quality assurance. Aiming to leverage my abilities to successfully fill the role at your company.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager
Original Roadhouse Grill
Whittier
09.2023 - Current
- Directed daily operations, ensuring efficiency and quality service delivery.
- Developed training programs to enhance staff performance and customer engagement.
- Implemented cost-control measures to optimize resource allocation and reduce waste.
- Analyzed customer feedback to refine menu offerings and improve dining experience.
- Led team meetings to communicate goals, priorities, and operational improvements.
- Fostered a positive work environment, promoting teamwork and employee retention strategies.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Sole Proprietor
Everyday Gourmet, Manufacturer of Matheny's Sauces
Moreno Valley, CA
01.2018 - 01.2023
- Managed all aspects of business ownership and operational management, keeping business running smoothly.
- Hired and conducted all training for employees to ensure Health and safety and optimize manufacturing quality, service delivery and improve efficiency.
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
- Maintained activity log to track daily tasks, record returns and document customer feedback.
- Created achievable goals to maximize growth and improve company moral.
- Connected with product manufacturers and service vendors to order merchandise and facilitate quick and efficient delivery.
- Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits.
- Managed movement of goods into and out of production facilities to ensure efficiency, effectiveness and sustainability of operations.
- Handled cash and checks to balance sales registers and prepare bank deposits.
- Prepared and implemented detailed budgets, managing daily expenses, inventory and payroll.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
- Demonstrated and supported continuous improvement and growth mindset.
Delivery Driver Supervisor
Everyday Gourmet, Manufacturer of Matheny's Sauces
Moreno Valley, CA
04.2011 - 01.2023
- Loaded and unloaded delivery vehicles by lifting and carrying freight.
- Contacted customers prior to delivery to confirm orders and coordinate delivery times.
- Verified items and model numbers to match products on invoice with quantities loaded.
- Picked up and delivered freight between facility and customers, supporting selling process.
- Obtained customer signatures confirming receipt of high-value products.
- Prospected and grew customer base by identifying new opportunities in communities.
- Communicated with dispatch to improve route production and identify optimal ways to perform duties.
Warehouse Manager
Everyday Gourmet, Manufacturer of Matheny's Sauces
Moreno Valley, CA
04.2011 - 12.2017
- Managed and directed daily activities of production and operations.
- Supervised, scheduled and trained staff to drive safe and efficient operation of warehouse and delivery functions.
- Handled all loading, shipping and receiving processes.
- Reviewed invoices, work orders, consumption reports, and demand forecasts to estimate peak performance periods and issue work assignments.
- Interacted with and managed logistics partners to achieve on-time delivery and minimize freight costs.
- Monitored expense budgets for repair and maintenance of equipment and overall warehouse expenses.
- Maintained security of warehouse and grounds to protect company assets.
- Developed and documented standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products and materials.
- Implemented specific customer requirements, internal reporting and customized transportation metrics.
- Resolved problems concerning transportation, logistics systems, imports and exports and customer issues.
Regional Training Specialist
Red Robin Gourmet Burgers, Inc.
West Covina, CA
01.2005 - 08.2012
- Attended meetings and seminars to obtain information for use in training programs and to inform management of training program status.
- Evaluated course instructors and provided individualized referrals for continued skills development.
- Assigned instructors to conduct training.
- Developed executive potential among employees in lower-level positions.
- Collaborated with management to periodically review and update training program objectives.
- Maintained records of completed training and required recertifications.
- Coordinated participant recruitment and training program placement.
Lead Server Trainer
Red Robin Gourmet Burgers, Inc.
West Covina, CA
08.2004 - 08.2012
- Increased server efficiency by fulfilling additional responsibilities and training new servers.
- Learned new menu items and company policies to properly train waitstaff.
- Served as positive role model and mentor for restaurant waitstaff.
- Followed food safety standards and systems to reduce food contamination.
- Organized and directed orientation and onboarding sessions for employees and customers.
- Developed training procedures and program curriculum to support corporate objectives.
Mid-Manager
Red Robin Gourmet Burgers, Inc.
West Covina, CA
02.2002 - 08.2012
- Established strategic goals by gathering pertinent business and operations information.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
- Drove continuous improvement and service delivery excellence using effective processes, workflow and technology.
- Accomplished department objectives by managing staff and evaluating activities.
- Counseled and disciplined employees, driving performance improvement.
- Monitored schedule of project deliverables and analyses for on-time delivery and accurate results.
- Established control systems for costs and labor, meeting budget guidelines.
- Offered constructive feedback to team members, boosting overall job performance.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Implemented management and communication practices to promote talent acquisition and team synergy.
Service Manager
Red Robin Gourmet Burgers, Inc.
West Covina, CA
08.2008 - 04.2009
- Upheld established policies and procedures for maximum workplace efficiency.
- Implemented corrective plans to improve customer service experience.
- Provided and attended workplace training on improving customer service practices.
- Evaluated employee performance, recommending personnel for promotion, transfer, or dismissal.
- Created and disseminated employee schedules to keep shifts properly staffed.
- Conducted monthly meetings to create business plans to drive successful monthly business.
- Ensure proficiencies in health and safety operations by providing necessary training and follow up.
- Implemented and developed operational standards, policies and procedures.
Education
Associate In Arts (A.A.) - undefined
Glendale Community College
Glendale, CA04.2009
Skills
- Assisted in managing daily operations to support business growth Collaborated with teams to develop strategies for market expansion Provided administrative support to enhance project efficiency
- Assisted in procurement processes to support inventory management Collaborated with teams to forecast demand and plan purchases Contributed to maintaining optimal stock levels to meet operational needs
- Assisted customers with point-of-sale transactions Supported team members in maintaining inventory accuracy Contributed to a positive shopping experience for all patrons
- Executed daily cleaning and sanitation protocols to ensure a hygienic environment
- Assisted in developing strategies for business growth and customer retention Supported teams in implementing initiatives to enhance client satisfaction Contributed to maintaining strong relationships with existing clients
- Assisted in processing invoices for accounts payable Supported reconciliation of accounts receivable transactions Helped maintain accurate financial records for both accounts payable and receivable
- Executed development and implementation of standard operating procedures to enhance operational efficiency
- Conducted performance monitoring and evaluation processes to ensure operational efficiency
- Cultivated and managed vendor relationships to enhance supply chain efficiency
- Assisted in maintaining high standards of service quality Supported team members in delivering consistent customer satisfaction Contributed to process improvements for enhanced service delivery
- Managed social media account administration, ensuring consistent brand messaging
- Assisted in processing payroll and maintaining accurate timekeeping records Supported team members with payroll inquiries and time tracking issues Contributed to timely payroll submissions and compliance with regulations
- Assisted in developing team members' skills through training and mentorship Supported leadership initiatives to enhance team performance Collaborated with colleagues to foster a positive work environment
- Assisted users with Microsoft Windows troubleshooting and support Provided guidance on software installation and configuration Collaborated with team members to resolve technical issues efficiently
- Ensured compliance with food safety regulations and standards
- Assisted in organizing training sessions for new employees Supported team members in understanding company policies and procedures Facilitated hands-on learning experiences to enhance skill development
- Implemented and enforced good manufacturing procedures to ensure product quality and compliance
Certification
- Serv Safe
- Forklift
- CPR
- Good Manufacturing Practices
Timeline
Manager
Original Roadhouse Grill
09.2023 - Current
Sole Proprietor
Everyday Gourmet, Manufacturer of Matheny's Sauces
01.2018 - 01.2023
Delivery Driver Supervisor
Everyday Gourmet, Manufacturer of Matheny's Sauces
04.2011 - 01.2023
Warehouse Manager
Everyday Gourmet, Manufacturer of Matheny's Sauces
04.2011 - 12.2017
Service Manager
Red Robin Gourmet Burgers, Inc.
08.2008 - 04.2009
Regional Training Specialist
Red Robin Gourmet Burgers, Inc.
01.2005 - 08.2012
Lead Server Trainer
Red Robin Gourmet Burgers, Inc.
08.2004 - 08.2012
Mid-Manager
Red Robin Gourmet Burgers, Inc.
02.2002 - 08.2012
Associate In Arts (A.A.) - undefined
Glendale Community College