Bianca Dungy
MA,ON
Summary
Organized and efficient Executive Administrative officer supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Transit Operator
Voyago -Durham Transit
01.2023 - Current
- Transported customers to and from terminals.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
- Assisted passengers with luggage and other items, loading and unloading with care.
- Followed company policies and procedures and maintained compliance with standards.
- Accepted and processed fares.
Credit Collections Manager
Affinity Global
12.2019 - 04.2022
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed incoming correspondence and drafted appropriate responses for CEO and other high-level stakeholders.
Real Estate Administrative Assistant
Century 21
12.2018 - 11.2019
- Monitored territory and capitalized on potential sales opportunities by contacting owners and setting up meetings.
- Generated leads for sales and rental properties through cold calls and referrals.
Scheduling Coordinator
Tire Link
04.2016 - 11.2018
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
Communications Coordinator
Your First Choice Painters
03.2015 - 01.2021
- Built communications toolkits for use by offices to effectively leverage outside partnerships and available resources.
- Created content for company intranet and regularly posted documents, updates and clear communications pathways.
Key Holder
Costa Blanca
03.2013 - 11.2014
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Education
High School Diploma -
St. Brother André Catholic High School
Markham, ON06.2016
Skills
- Credit and collections
- Staff Management
- Scheduling
- Policy and procedure modification
- Dependable and Responsible
- Data Entry
- MS Office
- Report analysis
Certification
- Licensed Class G Clean Drivers Abstract
- CPR Level C, Emergency First Aid
Timeline
Transit Operator
Voyago -Durham Transit
01.2023 - Current
Credit Collections Manager
Affinity Global
12.2019 - 04.2022
Real Estate Administrative Assistant
Century 21
12.2018 - 11.2019
Scheduling Coordinator
Tire Link
04.2016 - 11.2018
Communications Coordinator
Your First Choice Painters
03.2015 - 01.2021
Key Holder
Costa Blanca
03.2013 - 11.2014
High School Diploma -
St. Brother André Catholic High School
- Licensed Class G Clean Drivers Abstract
- CPR Level C, Emergency First Aid
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