Bianca Diamantino
Hamilton,ON
Summary
Proven sales expertise and exceptional customer service skills, honed at Glow Tanning & Accessories, where I significantly increased sales through strong customer relationships. Versatile in high-stress environments, adept at multitasking and solving complex problems. Demonstrated ability to manage stock and handle cash transactions efficiently, ensuring customer satisfaction and safety standards.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Glow Tanning & Accessories
2022.07 - Current
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Food Service Worker
Tim Hortons
2021.08 - 2024.06
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
No Degree - Completed Grade 10
St. Thomas More Catholic Secondary School
Hamilton, ON06.2026
Skills
- Sales expertise
- Complex Problem-Solving
- Stock management
- Cold-calling
- Opening and closing procedures
- Cash Handling
- Customer Needs Assessment
- Customer Service
- Honest and Dependable
- Flexible Hours
- Multitasking
- Friendly and Helpful
Languages
Portuguese
Elementary
Timeline
Sales Assistant
Glow Tanning & Accessories
2022.07 - Current
Food Service Worker
Tim Hortons
2021.08 - 2024.06
No Degree - Completed Grade 10
St. Thomas More Catholic Secondary School
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