Bianca Dastoor
Toronto,ON
Summary
Seasoned Operations Manager and talented leader with 15+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Divisional Coordinator
Assistant Deputy Minister’s Office (ADMO) – Children with Special Needs Division
01.2016 - Current
- Establish corporate standards, administrative processes and procedures by soliciting input from managers and staff
- Collaborate with EAs in corporate branches to maintain consistency
- Represents ADM's office on corporate committees and intra-ministerial projects
- Coordinate all HR administration activities for division (e.g
- WIN administration, new employee orientation, recruitment, employee exit) including developing, implementing, maintaining and managing divisional processes and procedures
- Monitor, track and report, contribute to both regular and ad hoc reports on divisional HR activities (e.g
- Vacancies, temporary assignments, staff strength); and support preparation of components of Divisional HR plan and FTE reports
- Provide support with design, development, implementation and ongoing review of processes relating to business operations supporting functions such as human resources, financial, facilities, assets management, accommodation planning and contract management across division
- Lead Continuity of Operations Plan (COOP) initiative, crafting business continuity plans and engaging in contingency planning alongside ministry staff and branch managers within division
- Assume leadership role in managing business disruptions by maintaining and revising COOP and communicating roles and responsibilities to management and staff
- Ensure compliance with legislation and ministry regulations within ADMO
- Provide financial, business and fiscal planning advice and analysis to senior management to support effective resource management, business planning, budget estimating, budget monitoring and control
- Prepare accounting journal entries, monthly forecasts, account and sub-ledger reconciliations to ensure accuracy and completeness of ADMO financials
- Identify, position and coordinate issues-related information and products, including issues management plans, house book notes, briefing notes and all forms of ad hoc messaging such as requests originating from media coverage, question period and from other levels of government or ministry stakeholders, as well as reports etc
- Coordinate and edit briefing notes, submissions, business case scenarios, correspondence and papers on behalf of Senior Management
- Research and assess options, and provide recommendations, advice, situational analyses, observations and briefings to Senior Management
- Provide preliminary advice to Management on interpretation and application of Human Resources policies and procedures particularly in domains like compensation, staffing directives and guidelines
- ADMO Records Management Project lead, develop project plan and liaise with RIMs in terms of records storage/archive/disposal etc
- Administer daily functioning of office of ADMO, including developing, establishing and implementing business practices and customer service standards, office procedures and practices, e-tools, tracking and monitoring status of business responsibilities.
- Collaborated with HR personnel to develop targeted recruitment strategies aimed at attracting top talent into division.
- Identified industry opportunities and threats and recommended strategies to address.
- Championed change initiatives within division, effectively communicating objectives and securing buy-in from all team members involved.
- Increased overall efficiency of division through continuous process improvement efforts and implementation of best practices.
- Improved divisional coordination by streamlining communication channels and implementing efficient project management tools.
- Streamlined workflow processes by identifying bottlenecks and implementing time-saving solutions that enhanced overall operational efficiency significantly.
- Led successful projects from inception to completion, ensuring timely delivery within budget constraints.
- Served as liaison between division and external partners, facilitating productive collaborations that benefitted both parties mutually.
- Developed and maintained strong relationships with internal departments to facilitate smooth collaboration on cross-functional initiatives.
- Spearheaded efforts to improve employee engagement levels, organizing team-building activities and facilitating open forums for staff feedback.
- Contributed to development of long-term business strategies by providing in-depth analyses and recommendations based on divisional performance metrics.
- Supported upper management in strategic decision-making by providing detailed reports and data-driven insights on divisional performance metrics.
- Contributed to development of long-term business strategies by providing in-depth analyses and recommendations based on divisional performance metrics.
- Collaborated with HR personnel to develop targeted recruitment strategies aimed at attracting top talent into division.
- Championed change initiatives within division, effectively communicating objectives and securing buy-in from all team members involved.
Business Operations Coordinator
Ministry of Government & Consumer Services (Information, Privacy & Archives)
08.2014 - 01.2016
- Defined expected operational outcomes, measured progress and maintained high customer service levels by implementing administrative systems, standards and operational procedures
- Directed business planning, allocation and budget estimation procedures for branch, overseeing creation of both strategic and operational plans
- Implemented new administrative and customer service systems and standards resulting in 20% increase in operational efficiency
- Resolved customer service complaints promptly, leading to 15% improvement in ministry client satisfaction
- Collaborated with branch management to devise operational plans for programs, ensuring alignment with strategic goals and corporate commitments
- Coordinated with contract management personnel to guarantee compliance with Service Level Agreements (SLAs) and secured necessary approvals
- Managed data entry and inventory control operations, oversaw performance measurement systems and formulated strategies and policies related to services
- Provided expertise in resolving customer service issues and complaints, interpreting and applying relevant legislation, polices and procedures
- Coordinated and monitored business planning and budget processes to ensure that all payments and recoveries are made on schedule to ensure management has accurate information to support planning process
- Coordinate internal audit, FOI, IT and attendance reporting
- Supervised FY (Fiscal Year) spending, detecting inconsistencies such as reconciling budget with IFIS
- Reviewed and scrutinized account transactions and reports, reconciled expenditures reports and prepared budget estimates and forecast reports
- Provided technical guidance to management and staff on administrative policies sets workload priorities and assigned duties to support staff
- Analyzed and assessed new/revised records management procedures to improve efficiency in records center and improve quality of reporting
- Managed and oversaw Requests for Proposals (RFPs), contract renewals/extensions, solicited quotes and facilitated communication regarding tendering procedures/policies with private sector partners.
- Enhanced team productivity by optimizing resource allocation and workload distribution.
- Facilitated process improvements by conducting thorough business audits and recommending actionable solutions.
- Led staff training sessions to improve overall team efficiency and knowledge of company policies and procedures.
- Reduced operational costs with effective budget management and cost-saving initiatives.
- Assisted in talent acquisition efforts, participating in recruitment, interviewing, and training of new hires.
- Streamlined business operations by implementing efficient processes and procedures.
- Coordinated cross-functional teams to complete high-priority projects on time and within budget.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Recruited, hired, mentored and trained [Number] staff on business procedures, policies, duties and customer care methods.
Executive Assistant
Community Services I&IT Cluster (iACCESS Solutions Branch)
09.2013 - 08.2014
- Provided issues management, administrative coordination and support to Director on business and operational matters including program administration, organizational restructuring and confidential employee and staff management relationships
- Provided executive support to Director and branch management team in planning, coordination and implementation of workflow processes, issues, correspondence, briefings, event planning
- Coordinated preparation of correspondence for branch policy matters, house notes, issues management correspondence; drafts or delegates, follow up, review and edit responses and expedites correspondence materials through approval processes
- Coordinated and delegated all incoming and outgoing correspondence and information, ensuring responses were prepared in timely manner by self or other delegated managers/staff for Director's signature
- Ensured that issues were identified and thoroughly researched and that all pertinent information was available for review
- Recommend and prepared responses on behalf of Director
- Coordinated human resources administration for branch including managing staff assignments, initiating and processing staffing requirements through recruitment activities, consultant contracts, temporary staff, maintaining position inventories, organization charts, staff and attendance records, liaised with human resources staff on branch staff changes
- Monitored branch financial forecasts and budget, identified potential risks with DOE and ODOE budgets and advised Director on potential mitigation strategies
- Provided branch staff with guidance and advice on divisional processes and protocols
- Prepared broad range of correspondence using subject knowledge including letters, briefing notes, memoranda, reports, presentations, procurement data, approvals/e-approvals packages for CIO/Director's sign off
- Led Continuity of Operations Plan (COOP) by preparing annual report that outlined branch plans for operational outages and facilitated annual COOP exercise in order to simulate how branch would address and respond to operational outage.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Coordinated events for staff members, promoting team-building activities and boosting morale within workplace.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Aided in recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Collaborated on special projects to improve overall business operations within organization efficiently.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Handled confidential and sensitive information with discretion and tact.
Project Coordinator
Community Services I&IT Cluster
09.2013 - 08.2014
Liaison Officer
Ministry Of Transporatation
05.2009 - 12.2012
Project Coordinator
Ministry Of Revenue
04.2011 - 12.2011
Education
Masters Certificate in Business Analysis -
Schulich School of Business, York University
Toronto, ONBachelor of Human Resources Management -
York University
Toronto, ONSkills
Team Leadership
Problem-Solving
Customer Service
Maintaining Compliance
Process Improvement
Budgeting and forecasting
Environmental awareness
Staff Training
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Full Professional
Marathi
Limited Working
Punjabi
Elementary
Timeline
Divisional Coordinator
Assistant Deputy Minister’s Office (ADMO) – Children with Special Needs Division
01.2016 - Current
Business Operations Coordinator
Ministry of Government & Consumer Services (Information, Privacy & Archives)
08.2014 - 01.2016
Executive Assistant
Community Services I&IT Cluster (iACCESS Solutions Branch)
09.2013 - 08.2014
Project Coordinator
Community Services I&IT Cluster
09.2013 - 08.2014
Project Coordinator
Ministry Of Revenue
04.2011 - 12.2011
Liaison Officer
Ministry Of Transporatation
05.2009 - 12.2012
Masters Certificate in Business Analysis -
Schulich School of Business, York University
Bachelor of Human Resources Management -
York University
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