BIANCA CONTRERAS
Hawthorne
Summary
Adept at loan structuring and renowned for exceptional customer service, I leveraged these skills at Citibank, NA, to expand the customer base and enhance client retention significantly. My proactive approach in analyzing data and operational efficiency led to surpassing sales targets and fostering long-lasting relationships, showcasing my ability to meet and exceed financial goals.
Overview
9
9
years of professional experience
Work History
Senior Banker
Citibank, NA
09.2023 - Current
- Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
- Managed a diverse portfolio of high-net-worth individuals, effectively addressing their banking and investment needs.
- Played an active role in driving sales targets by proactively pitching new products/services to both existing and prospective clients.
- Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
Personal Banker
Citibank, NA
11.2021 - 09.2023
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
Teller
Citibank, NA
02.2019 - 11.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Beauty Consultant
Target
04.2018 - 05.2020
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted consultations to understand client's desired look.
Sales Associate
T.J. Maxx
12.2017 - 01.2019
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Marshalls
10.2015 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
SUNNY HILLS
Fullerton, CA06-2007
Skills
- Loan structuring
- Cash handling
- Operational efficiency
- Analyzing data
- Operations
- ATM balancing
Timeline
Senior Banker
Citibank, NA
09.2023 - Current
Personal Banker
Citibank, NA
11.2021 - 09.2023
Teller
Citibank, NA
02.2019 - 11.2021
Beauty Consultant
Target
04.2018 - 05.2020
Sales Associate
T.J. Maxx
12.2017 - 01.2019
Sales Associate
Marshalls
10.2015 - 09.2017
High School Diploma -
SUNNY HILLS
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