Bianca Collins
Imperial Beach
Summary
Reliable, efficient, and dependable new graduate Medical Assistant committed to providing the highest quality of care in a fast-paced, team-oriented environment while prioritizing patient safety and confidentiality.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Customer Service Representative
TTI Inc.
02.2021 - 07.2023
- Provided exceptional support to customers, addressing inquiries and resolving issues efficiently.
- Assisted in training new representatives on customer service protocols and system navigation.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
Nordstrom Rack
09.2019 - 02.2021
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Lead Waitress
Tomodachi Sushi Bar & Restaurant
11.2017 - 05.2019
- Coordinated daily shift operations to ensure efficient workflow and guest satisfaction.
- Supervised and trained staff on customer service standards and operational procedures.
- Achieved high levels of customer loyalty through exceptional service and engagement.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
Education
Medical Assistant -
Concorde Career College
San Diego, CAHigh School Diploma -
Altus School of San Diego
San Diego, CASkills
- Medical office administration
- Patient care coordination
- Managed and coordinated patients with medical appointments
- Patient instructions
- Prior authorization
- Collaboration with administrative/medical team
- Obtained vital signs, intake visit for providers
- Respond to referrals under supervision of lead MA
- Epic
Certification
BLS - Active
Timeline
Customer Service Representative
TTI Inc.
02.2021 - 07.2023
Sales Associate
Nordstrom Rack
09.2019 - 02.2021
Lead Waitress
Tomodachi Sushi Bar & Restaurant
11.2017 - 05.2019
Medical Assistant -
Concorde Career College
High School Diploma -
Altus School of San Diego