Bianca Chaves
Los Angeles
Summary
Detail-oriented and reliable professional with experience across Accounts Payable, Insurance, Customer Service, Real Estate, and Office Administration. Proven ability to manage financial transactions, support clients with accuracy and professionalism, and handle administrative tasks in fast-paced environments. Strong communication and organizational skills, with a customer-focused mindset and a track record of maintaining efficient office operations while building positive client relationships.
Overview
9
9
years of professional experience
Work History
ACCOUNTING ASSISTANT
ette hotel
Orlando
05.2024 - Current
- Managed documentation for accounts payable transactions, ensuring accuracy in financial records.
- Led monthly closing activities for accounts payable, ensuring compliance with internal controls and policies.
- Kept vendor files accurate and up-to-date to expedite payment processing.
INSURANCE AGENT
Renegade Insurance
Orlando
05.2023 - 12.2023
- Responded to customer inquiries and issues, maintaining sound sales practices.
- Explained different options to prospective clients and recommended suitable insurance policies.
- Educated clients on policy details, exclusions, and potential gaps in coverage.
- Customized insurance policies to meet individual client requirements and preferences.
Customer Service Representative
Walt Disney World Resort
Orlando
04.2022 - 06.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers in navigating company website or application during support interactions.
REALTOR ASSISTANT
WRA Business & Real Estate
Orlando
01.2018 - 03.2022
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Coordinated appointments to show marketed properties.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Processed applications and paperwork in accordance with state and federal laws.
FRONT DESK RECEPTIONIST
Florida Connexion Real Estate
Orlando
01.2017 - 06.2017
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
WEST ORANGE HIGH SCHOOL
WINTER GARDEN05-2016
Skills
- Vendor invoice processing
- Invoice processing
- Account reconciliation
- Property management
- Customer service
- Professionalism and ethics
- Accounts payable management
- Customer relations
- Analytical reasoning
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Limited
Timeline
ACCOUNTING ASSISTANT
ette hotel
05.2024 - Current
INSURANCE AGENT
Renegade Insurance
05.2023 - 12.2023
Customer Service Representative
Walt Disney World Resort
04.2022 - 06.2022
REALTOR ASSISTANT
WRA Business & Real Estate
01.2018 - 03.2022
FRONT DESK RECEPTIONIST
Florida Connexion Real Estate
01.2017 - 06.2017
High School Diploma -
WEST ORANGE HIGH SCHOOL