Summary
Overview
Work History
Education
Skills
Languages
Timeline
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BIANCA BINGHAM

355 SANDRIGHAM CRESENT ,ON

Summary

CSR professional eager to leverage exceptional communication and people skills to enhance customer satisfaction and drive brand loyalty. Committed to continuous learning and developing advanced problem-solving abilities to effectively address customer needs. Ready to contribute a positive attitude and reliable work ethic to a dynamic team environment.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

9
9
years of professional experience

Work History

Sales representative

Sutherland
01.2023 - 01.2025
  • Enhanced customer engagement strategies to boost sales, achieving noticeable results in client retention and satisfaction.
  • Implemented a comprehensive follow-up system, leading to improved lead conversion rates and strengthened client relationships.
  • Analyzed sales data to identify trends, informing targeted marketing campaigns that resulted in substantial improvements in revenue.
  • Coordinated with cross-functional teams to streamline product knowledge training, fostering a unified approach to sales strategies.
  • Developed strong rapport with clients through effective communication, ensuring a supportive environment that encouraged open dialogue.
  • Implemented data-driven customer feedback loops that refined engagement strategies, leading to marked gains in sales performance.

Customer service representative

Sagility
01.2020 - 01.2022
  • Delivered exceptional customer service by addressing inquiries promptly, fostering client loyalty and satisfaction.
  • Implemented effective communication strategies, reducing response times and enhancing overall customer experience.
  • Worked closely with cross-functional teams to resolve complex customer issues, leading to improved service reliability.
  • Analyzed customer feedback to identify trends, enabling targeted improvements that resulted in noticeable gains in service quality.
  • Maintained accurate records of customer interactions, ensuring compliance with company policies and facilitating seamless follow-ups.
  • Elevated customer satisfaction scores by implementing streamlined feedback loops, resulting in marked improvements in service delivery.

Customer service representative

Ibex
01.2016 - 01.2018
  • Provided exceptional customer support by addressing inquiries promptly, leading to increased customer satisfaction and loyalty.
  • Resolved customer complaints effectively, contributing to a noticeable reduction in escalation rates and enhancing overall service quality.
  • Worked closely with team members to streamline communication processes, fostering a cooperative environment that improved response times.
  • Analyzed customer feedback to identify service gaps, implementing changes that resulted in marked improvements in customer experience.
  • Maintained accurate records of customer interactions, ensuring data integrity and facilitating smoother follow-ups for future inquiries.
  • Enhanced customer service protocols, leading to measurable improvements in response times and a boost in overall customer satisfaction.
  • Implemented a new inventory system, reducing stock discrepancies and enhancing overall operational efficiency.
  • Developed a customer feedback loop, driving product enhancements and fostering stronger client relationships.
  • Coordinated cross-functional teams to streamline project workflows, resulting in timely project completions and improved morale.

Education

Bogwalk High
01.2015

Skills

  • Time Management
  • Team Collaboration
  • Process Improvement
  • Conflict Resolution
  • Inventory Management
  • Customer Retention
  • Customer service representative Nova Scotia certificate (Experienced)

Languages

English
Full Professional

Timeline

Sales representative

Sutherland
01.2023 - 01.2025

Customer service representative

Sagility
01.2020 - 01.2022

Customer service representative

Ibex
01.2016 - 01.2018

Bogwalk High

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BIANCA BINGHAM