Bianca Benitez
Inglewood
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hardworking Leadership Team Member bringing great personnel management and motivational abilities. Helps drive team growth and enhance results through hands-on, proactive oversight of daily operations. Always ready to help personnel and managers achieve shared goals.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Uber Partner
Uber Eats
Inglewood
10.2023 - Current
- Delivered food orders promptly to customers in designated areas.
- Communicated effectively with restaurant partners to ensure order accuracy.
- Utilized mobile app features to navigate routes efficiently during deliveries.
- Adapted quickly to changing schedules and peak demand times for deliveries.
- Notified customers of delays to decrease calls to support.
Barista
Starbucks
Marina del Rey
11.2019 - Current
- Prepared high-quality espresso beverages according to customer specifications.
- Maintained cleanliness and organization of workstations and equipment.
- Delivered excellent customer service by engaging with customers and answering questions.
- Assisted in training new baristas on beverage preparation techniques and store procedures.
- Managed inventory levels by restocking supplies as needed throughout shifts.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Assistant Concessions Manager
UCLA Baseball
Brentwood
02.2015 - 07.2025
- Trained new employees on service procedures and customer interaction standards.
- Ensured compliance with health and safety regulations during all concessions activities.
- Oversaw cash handling processes to maintain accurate financial records.
- Resolved customer complaints efficiently to maintain a positive service environment.
- Evaluated employee performance on a regular basis through feedback sessions or reviews.
- Managed inventory of packaging materials to ensure availability for operations.
Education
Cosmetologist - Cosmetology
Victory Career College
Carson, CA 01.2024 - 06.2025
Skills
- Inventory management
- Cash handling
- Employee training
- Effective communication
- Time management
- Team leadership
- Driving safety
- Cleanliness
- Multitasking and organization
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Cosmetologist - Cosmetology
Victory Career College
01.2024 - 06.2025
Uber Partner
Uber Eats
10.2023 - Current
Barista
Starbucks
11.2019 - Current
Assistant Concessions Manager
UCLA Baseball
02.2015 - 07.2025