Bianca Beck
Agoura Hills
Summary
Dynamic professional with a proven track record at Sada Bettencourt, excelling in client consultation and hair styling proficiency. Recognized for enhancing customer satisfaction through personalized service and effective appointment scheduling. A highly motivated self-starter, adept at building relationships and resolving conflicts, ensuring exceptional experiences for clients and team members alike.
Overview
3
3
years of professional experience
Work History
Events Manager
The Launchpad
02.2025 - Current
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive
- Boosted event space rental by using effective marketing strategies via social media and various websites.
- Developed detailed event reports, documenting all aspects of each event.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Retreat Director
CANCURE
Los Angeles, CA
06.2023 - Current
- Recruited dynamic presenters who added value to the overall experience of attending a retreat at the facility.
- Built community connections by hosting outreach events that introduced local residents to the benefits of participating in organized retreats.
- Facilitated travel and accommodations for practitioners and patrons from various locations.
- Developed strong relationships with local businesses to secure partnerships that benefited the retreat center''s offerings.
- Supported the spiritual growth of retreat participants by creating an inclusive atmosphere that welcomed diverse perspectives and beliefs.
- Worked with practitioners to develop program itinerary.
Stylist Assistant
Sada Bettencourt
Los Angeles, CA
06.2022 - Current
- Supported the head stylist in executing desired looks including shampooing, applying color and styling.
- Enhanced client satisfaction by providing personalized styling suggestions based on individual preferences and needs.
- Facilitated successful collaboration between stylists by promptly addressing questions or concerns regarding specific hair colors or styling choices.
- Managed appointment schedules efficiently to maximize productivity without compromising quality of service or client satisfaction.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Helped maintain a clean and inviting space for clients by conducting regular inventory checks and ensuring all styling tools were properly sanitized.
- Assisted in the creation of visual merchandising displays within the salon to inspire clients as well as promote featured items.
- Answered telephone calls to provide information and schedule new appointments.
- Improved customer retention through exceptional service and attention to detail during consultations and after care.
- Resolved guest complaints about service or style.
- Processed payments, entering sales in register for prompt customer service.
Education
Associates - Psychology
CSUN
Channel Islands03.2003
Skills
- Sanitation practices
- Appointment scheduling
- Hair styling proficiency
- Salesmanship
- Quick learner
- Detail-orientated
- Advanced communication skills
- Team leadership
- Highly motivated self-starter
- Conflict resolution skills
- Client consultation
- Safety compliance
- Relationship building and management
- Customer consultation
- Appointment coordination
- Social media promotion
- Networking expertise
- Outstanding customer service
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
Timeline
Events Manager
The Launchpad
02.2025 - Current
Retreat Director
CANCURE
06.2023 - Current
Stylist Assistant
Sada Bettencourt
06.2022 - Current
Associates - Psychology
CSUN