Bianca Beck
Agoura Hills
Summary
Dynamic professional with a proven track record at Sada Bettencourt, excelling in client consultation and hair styling proficiency. Recognized for enhancing customer satisfaction through personalized service and effective appointment scheduling. A highly motivated self-starter, adept at building relationships and resolving conflicts, ensuring exceptional experiences for clients and team members alike.
Overview
3
3
years of professional experience
Work History
Events Manager
The Launchpad
02.2025 - Current
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive
- Boosted event space rental by using effective marketing strategies via social media and various websites.
- Developed detailed event reports, documenting all aspects of each event.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Retreat Director
CANCURE
06.2023 - Current
- Recruited dynamic presenters who added value to the overall experience of attending a retreat at the facility.
- Built community connections by hosting outreach events that introduced local residents to the benefits of participating in organized retreats.
- Facilitated travel and accommodations for practitioners and patrons from various locations.
- Developed strong relationships with local businesses to secure partnerships that benefited the retreat center''s offerings.
- Supported the spiritual growth of retreat participants by creating an inclusive atmosphere that welcomed diverse perspectives and beliefs.
- Worked with practitioners to develop program itinerary.
Stylist Assistant
Sada Bettencourt
06.2022 - Current
- Supported the head stylist in executing desired looks including shampooing, applying color and styling.
- Enhanced client satisfaction by providing personalized styling suggestions based on individual preferences and needs.
- Facilitated successful collaboration between stylists by promptly addressing questions or concerns regarding specific hair colors or styling choices.
- Managed appointment schedules efficiently to maximize productivity without compromising quality of service or client satisfaction.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Helped maintain a clean and inviting space for clients by conducting regular inventory checks and ensuring all styling tools were properly sanitized.
- Assisted in the creation of visual merchandising displays within the salon to inspire clients as well as promote featured items.
- Answered telephone calls to provide information and schedule new appointments.
- Improved customer retention through exceptional service and attention to detail during consultations and after care.
- Resolved guest complaints about service or style.
- Processed payments, entering sales in register for prompt customer service.
Education
Associates - Psychology
CSUN
Channel Islands03.2003
Skills
- Sanitation practices
- Appointment scheduling
- Hair styling proficiency
- Salesmanship
- Quick learner
- Detail-orientated
- Advanced communication skills
- Team leadership
- Highly motivated self-starter
- Conflict resolution skills
- Client consultation
- Safety compliance
- Relationship building and management
- Customer consultation
- Appointment coordination
- Social media promotion
- Networking expertise
- Outstanding customer service
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
Timeline
Events Manager
The Launchpad
02.2025 - Current
Retreat Director
CANCURE
06.2023 - Current
Stylist Assistant
Sada Bettencourt
06.2022 - Current
Associates - Psychology
CSUN
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