Bianca Bazan
Hayward,CA
Summary
Food service professional with extensive experience in preparing and serving meals, ensuring customer satisfaction, and maintaining sanitary standards. Recognized for collaborative spirit and reliability in high-paced settings. Possesses strong skills in food safety protocols and efficient service delivery.
Overview
10
10
years of professional experience
Work History
Server/Kitchen Prep Cook
Dennys
Hayward, CA
07.2023 - Current
- Implemented process improvements that reduced order errors and increased guest satisfaction ratings.
- Oversaw daily operations, ensuring compliance with health and safety regulations in dining area.
- Developed strong relationships with repeat customers, fostering loyalty through personalized service.
- Mentored junior servers, sharing best practices for maximizing efficiency and teamwork in high-pressure environments.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Server/Kitchen Prep Cook
Black Bear Dinner
Hayward
04.2016 - 07.2023
- Delivered exceptional customer service by promptly addressing guest inquiries and resolving issues.
- Coordinated efficient table turnover, enhancing overall dining experience during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate food orders for guests.
- Trained new team members on menu offerings, service standards, and operational procedures.
- Served food and beverages promptly with focused attention to customer needs.
- Supervised daily food preparation and service operations to ensure quality standards.
- Trained new staff on food safety protocols and operational procedures.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared variety of menu items following specific recipes to ensure customer satisfaction.
Education
High School Diploma -
Brenkwitz High School
Hayward, CA06.2012
Skills
- Strong work ethic
- Exceptional customer service
- Safe food handling
- Food running
- High volume dining
- Team collaboration
- Food station setup
Timeline
Server/Kitchen Prep Cook
Dennys
07.2023 - Current
Server/Kitchen Prep Cook
Black Bear Dinner
04.2016 - 07.2023
High School Diploma -
Brenkwitz High School