Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bianca Battista

Maple,ON

Summary

Dynamic Project Coordinator with proven expertise in project scheduling and customer service, honed at Appliance Canada. Excelled in relationship building and workload management, ensuring timely delivery and project success. Adapted swiftly to changes, achieving significant efficiencies. Skilled in Forecasting and detail-oriented, consistently exceeding client expectations.

Overview

3
3
years of professional experience

Work History

Project Coordinator

Appliance Canada
11.2023 - Current
  • Contact sites to coordinate deliveries while preforming outstanding customer service & ensuring clients needs are met
  • Liaised between multiple departments to facilitate communication and keep appropriate parties updated on project developments.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Order management to ensure all product is ordered in advance
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Provide Purchase Orders to builders and installers
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Preform data entry and admin duties such as organizing reports & contracts
  • Act as point of contact to inform of backorders or solve any issues that may arise
  • Assist in all deficiencies, returns and exchanges

Client Coordinator

Fast Enterprises
02.2023 - 11.2023
  • Led a team of delivery drivers, installers & technicians
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Modify delivery appointments, schedules and projects as needed
  • Route jobs for each crew member accordingly and prepare necessary delivery documentation or special instructions within Blue
    Folder software
  • Track the status of product deliveries and resolve any issues promptly
  • Maintain and manage warehouse inventory, ensure efficient use of warehouse spacing & project the space needed for future
    shipments
  • Ensure that products are properly packed, stored and transported to avoid any accidents or damages
  • Ensure all damaged equipment gets documented and ordered within a timely fashion
  • Use third party portals to receive part orders for clients and call customers to book dates
  • Invoice completed orders and address any potential problems

Commercial Project Coordinator

Coast Appliances
03.2022 - 02.2023
  • Providing administrative and operational support to Commercial Sales representatives
  • Executing multiple high & low rise projects from proposal initiation, design, procurement, construction and project completion
  • Managed resource estimates, project timeline, project milestones, task dependencies and critical path.
  • Coordinated project activities with vendors and suppliers and maintained relationships.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Arranging delivery & installation of model suites and pre-site inspections with builders / site supervisors
  • Identifying contract discrepancies during processing
  • Monitors various inventory levels and requests for POs to be forecasted
  • Visiting work sites to conduct on-site assessments to assess the progress of project completion status
  • Following up on the progress of an existing credit application and making changes where applicable
  • Maintaining and updating electronic files for project information
  • Knowledge of E-PASS Enterprise

Education

Diploma - Business Administration

Everest College
North York, ON
01-2011

Skills

  • Customer Service
  • Forecasting
  • Workload Management
  • Flexible, Adaptable & Detailed Oriented
  • Project Coordination
  • Relationship Building
  • Project Scheduling

Languages

English
Full Professional

Timeline

Project Coordinator

Appliance Canada
11.2023 - Current

Client Coordinator

Fast Enterprises
02.2023 - 11.2023

Commercial Project Coordinator

Coast Appliances
03.2022 - 02.2023

Diploma - Business Administration

Everest College

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Bianca Battista