BIANCA AYALA RIOS
Vancouver,BC
Summary
Dedicated and detail-oriented logistics coordinator with 1 year of experience in optimizing warehouse operations, seeking to leverage strong organizational and communication skills to excel.
Ability to streamline processes and ensure efficient supply chain management.
Overview
7
7
years of professional experience
Work History
Logistics Coordinator
Broadway Subway Project
06.2023 - Current
- Coordinates, directs, assists, and completes the logistics operations and the related paperwork requirements for the assigned construction site.
- Act as the point of contact between office, sites and vendors regarding project materials, arranging vendor deliveries to the construction site.
- Oversee loading and unloading of goods; inspect and verify incoming materials against invoices and other documents, record shortages, damages or discrepancies.
- Manage the company organizing fleet maintenance services and repairs, provide the paperwork for vehicles assignments , work with external vendors, dealing with ICBC claims incidents, assist with vehicles purchases and replacements.
Receptionist Administrator
Broadway Subway Project
01.2023 - 05.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
Member Services Agent
Fundadores Beach Club
06.2021 - 09.2022
- Providing information on membership fees, policies, processes, benefits, products, and services
- Managed complaints with calm, clear communication and problem-solving
- Telephone and email management
- Responding promptly to customer inquiries.
- Proactively identified opportunities for process improvement within the department, resulting in increased efficiency and productivity for the entire team.
Front Desk Agent
Hotel Dreams Los Cabos
03.2020 - 05.2021
- Check guests in and out of the rooms, reservations, calls and guest service overall.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Achieved the highest front desk sales (upgrades and complements).
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Front Desk Agent
Hotel Royal Solaris Los Cabos
09.2018 - 12.2019
- Assist with the check-in and check-out process
- Handled the complaints and concerns of guests
- Give all the information they need inside or outside the resort.
Administrative Assistant
Del Pacífico S.A de C.V Customs Agency
06.2017 - 07.2018
- Managed vendors, carriers, truckers, freight forwarders, internal and external customers to provide exceptional customer service
- Uploaded files and entered data into records management system
- Being in contact with the carriers and clients to ensure that the merchandise arrives on time and in perfect conditions
- Prepare customs documentation and ensure that shipments meet all applicable laws to facilitate the import and export of goods.
Education
Bachelor of Foreign trade and Customs -
Universidad Autónoma de Durango
Mazatlán, Sinaloa01.2018
Skills
- Self-Motivated
- Strong Communication Skills
- Customer Service
- Proficient with Microsoft Office programs
- Materials Transport
- Order checking
- Shipment Inspection
- Inventory Management
- Organizational Skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Logistics Coordinator
Broadway Subway Project
06.2023 - Current
Receptionist Administrator
Broadway Subway Project
01.2023 - 05.2023
Member Services Agent
Fundadores Beach Club
06.2021 - 09.2022
Front Desk Agent
Hotel Dreams Los Cabos
03.2020 - 05.2021
Front Desk Agent
Hotel Royal Solaris Los Cabos
09.2018 - 12.2019
Administrative Assistant
Del Pacífico S.A de C.V Customs Agency
06.2017 - 07.2018
Bachelor of Foreign trade and Customs -
Universidad Autónoma de Durango
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