Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Bianca Alvarado

Moreno Valley

Summary

10 years of experience as a Client Service Associate, known for having great organizational skills and exceptional phone etiquette . Gifted at working with all types of customers in different business settings. Adept at working effectively, unsupervised, and quickly mastering new skills in a remote setting.

Overview

10
10
years of professional experience

Work History

Patient Services Coordinator

Zealthy
Remote
12.2023 - Current
  • Assisted patients in navigating insurance benefits and healthcare options.
  • Educated patients on treatment plans and follow-up procedures clearly.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Coordinated patient appointments and managed scheduling efficiently.

Sales Support Supervisor

Birchgold Group
Remote
12.2019 - 12.2022
  • Managed the daily operations of a sales support team, including hiring, scheduling, training, and performance evaluation.
  • Provided customer service and sales support in a financial services environment.
  • Ensured compliance with all applicable laws, regulations and company policies related to Sales Support operations.
  • Maintained strong relationships with vendors, suppliers and other external partners involved in Sales Support activities.

Senior Product Specialist

Living Spaces
La Mirada
08.2017 - 12.2022
  • Collaborated with marketing teams on product launches and promotional campaigns.
  • Assisted customers with product selection, providing expert guidance and support.
  • Coordinated inventory management processes to ensure adequate stock levels.
  • Resolved customer complaints concerning quality control issues with existing products.

CSR, Sales

National Construction Rentals Inc.
Montebello
08.2015 - 09.2017
  • Assisted customers with equipment rental inquiries and product selection.
  • Trained new team members on customer service protocols and rental procedures.
  • Resolved customer complaints by providing effective solutions and support.
  • Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.

Education

Medical Billing And Coding -

DeVry University
Ontario, CA
10-2024

Associate of Arts - Business Administration

Cerritos College
Norwalk, CA
05-2017

High School Diploma -

El Rancho High School
Pico Rivera, CA
06-2015

Skills

  • Medical billing
  • Healthcare coordination
  • Patient education
  • Compliance management
  • Communication skills
  • Data entry
  • Telephone etiquette
  • Salesforce

Accomplishments

  • Dean List (Fall 2023-Fall 2024)

Timeline

Patient Services Coordinator

Zealthy
12.2023 - Current

Sales Support Supervisor

Birchgold Group
12.2019 - 12.2022

Senior Product Specialist

Living Spaces
08.2017 - 12.2022

CSR, Sales

National Construction Rentals Inc.
08.2015 - 09.2017

Medical Billing And Coding -

DeVry University

Associate of Arts - Business Administration

Cerritos College

High School Diploma -

El Rancho High School
Bianca Alvarado