Bianca Alvarado
Moreno Valley
Summary
10 years of experience as a Client Service Associate, known for having great organizational skills and exceptional phone etiquette . Gifted at working with all types of customers in different business settings. Adept at working effectively, unsupervised, and quickly mastering new skills in a remote setting.
Overview
10
10
years of professional experience
Work History
Patient Services Coordinator
Zealthy
Remote
12.2023 - Current
- Assisted patients in navigating insurance benefits and healthcare options.
- Educated patients on treatment plans and follow-up procedures clearly.
- Adhered to HIPAA regulations when handling confidential patient information.
- Coordinated patient appointments and managed scheduling efficiently.
Sales Support Supervisor
Birchgold Group
Remote
12.2019 - 12.2022
- Managed the daily operations of a sales support team, including hiring, scheduling, training, and performance evaluation.
- Provided customer service and sales support in a financial services environment.
- Ensured compliance with all applicable laws, regulations and company policies related to Sales Support operations.
- Maintained strong relationships with vendors, suppliers and other external partners involved in Sales Support activities.
Senior Product Specialist
Living Spaces
La Mirada
08.2017 - 12.2022
- Collaborated with marketing teams on product launches and promotional campaigns.
- Assisted customers with product selection, providing expert guidance and support.
- Coordinated inventory management processes to ensure adequate stock levels.
- Resolved customer complaints concerning quality control issues with existing products.
CSR, Sales
National Construction Rentals Inc.
Montebello
08.2015 - 09.2017
- Assisted customers with equipment rental inquiries and product selection.
- Trained new team members on customer service protocols and rental procedures.
- Resolved customer complaints by providing effective solutions and support.
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
Education
Medical Billing And Coding -
DeVry University
Ontario, CA10-2024
Associate of Arts - Business Administration
Cerritos College
Norwalk, CA05-2017
High School Diploma -
El Rancho High School
Pico Rivera, CA06-2015
Skills
- Medical billing
- Healthcare coordination
- Patient education
- Compliance management
- Communication skills
- Data entry
- Telephone etiquette
- Salesforce
Accomplishments
- Dean List (Fall 2023-Fall 2024)
Timeline
Patient Services Coordinator
Zealthy
12.2023 - Current
Sales Support Supervisor
Birchgold Group
12.2019 - 12.2022
Senior Product Specialist
Living Spaces
08.2017 - 12.2022
CSR, Sales
National Construction Rentals Inc.
08.2015 - 09.2017
Medical Billing And Coding -
DeVry University
Associate of Arts - Business Administration
Cerritos College
High School Diploma -
El Rancho High School