Bianca Alonzo
San Diego
Summary
I am a well organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am also a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
Industrial Metal Supply Company
10.2019 - Current
- Receive calls/ e-mails from customers regarding material for jobs or bids. Generate new orders and quotes in the system on a daily basis.
- Answered customers questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Set up new accounts, set up payment methods
- take payments over the phone, credits and refund to customers account.
- Achieved or exceeded company-defined sales quotas.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Counter Sales Representative
Industrial Metal Supply Company
02.2016 - 09.2019
- Documented orders in computer system with general conditions and special customer requirements.
- Developed strong product knowledge to confidently answer customer inquiries and provide accurate information.
- Completed daily tasks efficiently, balancing multiple responsibilities such as stocking shelves, assisting customers, and handling cash registers.
- Met or exceeded monthly sales goals consistently, showcasing a strong commitment to achieving results.
- Demonstrated adaptability by quickly learning about new products or promotions to effectively communicate benefits to customers.
- Finalized sales by completing payments and required paperwork.
Retail Sales Key Holder
Cricket Wireless
08.2010 - 01.2016
- Boosted sales by effectively communicating product features and benefits to customers.
- Increased customer satisfaction by providing personalized assistance and recommendations.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Trained new team members on store procedures, policies, and sales techniques for consistent performance.
- Collaborated with store management to achieve monthly sales targets and goals.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Education
High School Diploma -
Point Loma High School
San Diego, CA06.2010
Skills
- Bilingual Spanish and English on a proficiency level
- Computer understanding, experienced in Microsoft, Ms Word and Windows program
- Goals and Performance
- Great costumer service skills and excellent presentation skills
- Exceptional person, organized, oral/written communicator, excellent problem solver
- Ability to easily grasp to new situations, excellent team player
Timeline
Inside Sales Representative
Industrial Metal Supply Company
10.2019 - Current
Counter Sales Representative
Industrial Metal Supply Company
02.2016 - 09.2019
Retail Sales Key Holder
Cricket Wireless
08.2010 - 01.2016
High School Diploma -
Point Loma High School
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